Help us improve Answers HQ! Take Survey No, Thanks

Re: g

by EA_Darko
Reply

Original Post

Highlighted
Accepted Solution

g

★★ Newbie

The Origin app will open, but I can't select anything.  I can't install anything, see my library, or buy anything,  I tried uninstalling it.  Ran as administrator, and the troubleshooter, but nothing works.  I can open the Origin website on my PC and on my Android tablet.  I'm running Win 10.  I don't know if I'm missing any Windows .dll files.

Message 1 of 2 (76 Views)

Accepted Solution
Highlighted

Re: g

Community Manager

Good news @frogurt9999, this is a pretty easy fix and clearing the Origin Cache should have you good to go in a minute or two.


You can clear the Origin Cache by following the steps below:

  1. Completely log out and close down Origin
  2. Hold down the Windows key and R
  3. Type in "%ProgramData%" (without quotes) and click OK
  4. Now open the Origin folder.
  5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
  6. Hold down the Windows key and R
  7. Type in "%AppData%" (without quotes) and click OK
  8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
  9. Click on the word "AppData" at the top of your window
  10. Open the Local folder here
  11. Delete the Origin folder listed here
  12. Restart your PC and log back into Origin

Darko

View in thread

Message 2 of 2 (55 Views)

All Replies
Highlighted

Re: g

Community Manager

Good news @frogurt9999, this is a pretty easy fix and clearing the Origin Cache should have you good to go in a minute or two.


You can clear the Origin Cache by following the steps below:

  1. Completely log out and close down Origin
  2. Hold down the Windows key and R
  3. Type in "%ProgramData%" (without quotes) and click OK
  4. Now open the Origin folder.
  5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
  6. Hold down the Windows key and R
  7. Type in "%AppData%" (without quotes) and click OK
  8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
  9. Click on the word "AppData" at the top of your window
  10. Open the Local folder here
  11. Delete the Origin folder listed here
  12. Restart your PC and log back into Origin

Darko

Message 2 of 2 (56 Views)
Twitter Stream