error code 9:0

[SteigerWildcat]

how in the world do i fix this error code 9:0 when updating Origin i cant even uninstall the corrupt Origin http://prntscr.com/kr4dsf i cant even delete the folder http://prntscr.com/kr4e3n what the * have yous done i am the admin but i cant delete because its all corrupted now. i see hundreds of threads both on EA Answers HQ and reddit dating back to 2016 with the same problem but no fix at all.

[holger1405 · Accepted solution]

@SteigerWildcat

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Phalanx380 wrote:

still wont work as the files are encrypted by EA no matter what i cant delete the old files even in safe mode.

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These files aren't encrypted unless you encrypted them.

If you can't delete them you have a permissions problem, or your hard drive is failing.

• Press the Windows key and "X" at the same time > Click on "Command prompt (Administrator)" or "PowerShell (Administrator)"

• In the CMD or PowerShell window, at the prompt type or copy:  takeown /F "xxxxxxxxxxxx"   (With the quotes. Replace the X with the full path to the Origin folder.) > hit "ENTER"

• Go into the folder and delete the content.

• Reboot.
• Go here and download this version of the Origin installer.
• Shut down your Antivirus real time scanner.
• Run the "OriginSetup.exe" as an Administrator. (Right click the "OriginSetup.exe" > Run as an administrator.)

[SteigerWildcat]

Hello i need some help

[yahel_1]

Hi @SteigerWildcat

Make sure you have removed all files and folders related to the installation Origin.

-manually uninstall Origin http://help.ea.com/en/article/manually-uninstalling-origin/

-run CCleaner http://help.ea.com/en/article/how-to-use-ccleaner-to-fix-pc-issues/

-then go in C:\Program Files (x86)\Origin -delete this Origin folder

-clear Origin cache https://help.ea.com/en-us/help/origin/origin/origin-my-games-list-is-blank

-delete temp files: open the Start Menu and type %temp%  in the Search field  or click in the Run option in the Start Menu and type %temp% in the Run field.Press Enter and a Temp folder should open. You can delete all files found in this folder, and if any files are in use, they can be skipped.

-now you have to go to your recycle bin and clean so there will no longer Origin exist as a file.

-restart your machine.

-install Origin as administrator ,very important to do  https://www.origin.com/en-ie/download 

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My Opinion is no more important or right than yours.I'm a gamer like you, trying to help you (i'm not an EA employee).

If you want to know us or/and come up with ideas to improve the Origin platform or/and talk about anything and many more besides,you could also visit the NEW section Origin General Discussion http://answers.ea.com/t5/General-Discussion/bd-p/origin-general-discussion-en

[SteigerWildcat]

still cant remove the old files there completely locked out buy EA they can not be deleted at all the only people that can unlock these files are EA or the Origin uninstaller program but the failed up date removed that http://prntscr.com/kryggi see its not there any more. even as the admin i am unable to delete them

[yahel_1]

Ok @SteigerWildcat

Perform a Clean Boot https://help.ea.com/en-us/help/FAQ/how-to-clean-boot-your-pc/

Then go in Safe mode (Safe Mode is a special segment of Windows that runs with default drivers and settings, so it’s perfect for troubleshooting ) .

Once you enter Safe Mode, try to delete the problematic file/directory .

I wait your feedback mate.

---

My Opinion is no more important or right than yours.I'm a gamer like you, trying to help you (i'm not an EA employee).

If you want to know us or/and come up with ideas to improve the Origin platform or/and talk about anything and many more besides,you could also visit the NEW section Origin General Discussion http://answers.ea.com/t5/General-Discussion/bd-p/origin-general-discussion-en

[SteigerWildcat]

still wont work as the files are encrypted by EA no matter what i cant delete the old files even in safe mode. the only why i know of to remove these files is to use the Origin uninstaller program bu that was remove by the Failed update. would be nice if some one from EA would provide me with the uninstall program.

[holger1405 · Accepted solution]

@SteigerWildcat

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Phalanx380 wrote:

still wont work as the files are encrypted by EA no matter what i cant delete the old files even in safe mode.

---

These files aren't encrypted unless you encrypted them.

If you can't delete them you have a permissions problem, or your hard drive is failing.

• Press the Windows key and "X" at the same time > Click on "Command prompt (Administrator)" or "PowerShell (Administrator)"

• In the CMD or PowerShell window, at the prompt type or copy:  takeown /F "xxxxxxxxxxxx"   (With the quotes. Replace the X with the full path to the Origin folder.) > hit "ENTER"

• Go into the folder and delete the content.

• Reboot.
• Go here and download this version of the Origin installer.
• Shut down your Antivirus real time scanner.
• Run the "OriginSetup.exe" as an Administrator. (Right click the "OriginSetup.exe" > Run as an administrator.)

[Hastic1234]

Huh?

[Hastic1234]

Me too!

I've got 2 posts up about this now waiting on a response, it's definitely server side.

[moderator deleted email address and code] - please refrain from posting personnel information

Username

Hastic

[JoshuaYoungblood]

I had this problem for years and just figured it out. Though one poster indicated that deleting and reinstalling Origin worked for them, I would have to do that each time Origin needed updating. This worked, but it sure was annoying to do for every update.

Here is my setup:

1. I have Origin installed on a separate drive besides "C" drive. For me, it's on "D" drive, even though my Windows drive is "C".
2. I'm using Windows 7 Pro.

Here is my fix:

1. In "My Computer", right-click on "Local Disk (D" [whatever drive you have it installed on] and choose "Properties".
2. Select the "Security" tab.
3. Below "Group or user names:" box, click on the "Edit" button.
4. In the window "Permission for Local Disk (D", click the "Add" button. We're going to add your user account to the user names.
5. In "Select Users of Groups" window, in the "Enter the object names to select" box, type your user name and press "Check Names"
6. This will give you a popup window. Just select your user account and press OK.
7. Now, press "OK" to close the "Select Users or Groups" window.
8. You will now be back to the "Permissions for Local Disk (D" window. When you look at the permissions, you will see that "Full Control" is unchecked. Check "Full Control" and press "Apply".
   1. It may start applying changes to drive here [I can't remember exactly]. If it does, you may get some errors. That's not a problem. Just "OK" through each one.
   2. After this finishes, press "OK".
9. This will take you back to the "Local Disk (D Properties" window. Press "OK".
10. Your "Properties" window should now be closed.

You do not have to restart Windows. Next, do the following.

1. Completely close Origin. Don't just minimize to task bar or notification bar.
2. Open Origin again.
3. Press "Update Origin".
4. You should be good to go!

Someone may be wondering, "Why didn't you just open Origin in Administrative mode?" Answer: I had tried that, and it didn't work. For some reason, Windows 7 is treating this setting and actually granting full access as different.