disabled

by mpilias13
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Original Post

Accepted Solution

disabled

[ Edited ]
★★★★★ Novice

Hello. I tried to connent to EA and specificality to Fifa 21 and i got a message saying that my account has been disabled due a violation of EA's terms of service. I didnt do anything wrong, I want to know what happen.anyone can help me?ty a lot

Message 1 of 11 (985 Views)

Accepted Solution

Re: disabled

Community Manager

You will need to speak to our Terms of Service team @mpilias13.

 

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

 

  1. Click Contact us at the top of any page on EA Help.
  2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
  3. Choose your platform.
  4. Select Manage my account, then Banned or suspended account.
  5. Fill out any other details below.
    • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
  6. Click Select contact option.
  7. Sign in to your account that has the ban or suspension, if you aren’t already.

 

Darko

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Message 2 of 11 (948 Views)

All Replies

Re: disabled

Community Manager

You will need to speak to our Terms of Service team @mpilias13.

 

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

 

  1. Click Contact us at the top of any page on EA Help.
  2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
  3. Choose your platform.
  4. Select Manage my account, then Banned or suspended account.
  5. Fill out any other details below.
    • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
  6. Click Select contact option.
  7. Sign in to your account that has the ban or suspension, if you aren’t already.

 

Darko

Darko.png
Message 2 of 11 (949 Views)

Re: disabled

★★★★★ Novice
clicked on contact us and did everything you told me..I am waiting for some development.thanks
Message 3 of 11 (937 Views)

Re: disabled

★★★★★ Novice
I clicked on the contact us and did what you told me.. I was waiting for some development.thanks
Message 4 of 11 (935 Views)

Re: disabled

★★ Apprentice

got mine on the 6th never received an email stating reasons 

Message 5 of 11 (920 Views)

Re: disabled

Community Manager

Hey @mpilias13 you will need to give the team time to investigate and respond.


Darko 

Darko.png
Message 6 of 11 (907 Views)

Re: disabled

★★★★★ Novice
@EA_Darko ok i will wait! thanks for help
Message 7 of 11 (887 Views)

Re: disabled

Community Manager

Happy to be of help @mpilias13.

 

Darko 

Darko.png
Message 8 of 11 (870 Views)

Re: disabled

★★★★★ Novice
sorry i'm getting tired..but what about my account ? i'm waiting 3 weeks!!
Message 9 of 11 (744 Views)

Re: disabled

Community Manager

You will need to wait for the team to respond @mpilias13.


Darko 

Darko.png
Message 10 of 11 (719 Views)