creditials expired - please help [ Edited ]

[yoongale]

hey, I've been having this issue for a while now i don't know if it is because of my mac or not but this is what it said

please help to fix this issue i don't wanna create another account because I've spent so much money on that account

btw i did put my password correctly, i even changed it. i also haven't log into origin for about a month + sims 4 is the only game i play on that account

[EA_Barry · Accepted solution]

@yoongale 

I removed an image from your post as your email was visible.

Please make contact with an EA Game Advisor for assistance with that error message.

Click the following link to get started: https://help.ea.com/en/contact-us/

For help with contacting an Advisor, please see this link: https://help.ea.com/en-us/help/faq/contact-ea-help/

Thanks.

[EA_Barry · Accepted solution]

@yoongale 

I removed an image from your post as your email was visible.

Please make contact with an EA Game Advisor for assistance with that error message.

Click the following link to get started: https://help.ea.com/en/contact-us/

For help with contacting an Advisor, please see this link: https://help.ea.com/en-us/help/faq/contact-ea-help/

Thanks.

[sxuless]

I've been having the same problem as well I had to make another acc just to type on here I don't own the email of the acc(I use my older sister's) i'm using and I don't want to start over considering all the money I spent towards the sim 4,so what do I do if I don't have access to the email of the acc ?