March 2021
I bought one of the new Sims 4 Kits with a Visa gift card and it charged me but never downloaded. It's still has the buy option. I've logged in and out of Origin and still nothing. The EA chat wasn't available either.
Solved! Go to Solution.
March 2021
Hey @simikins for issues with missing items such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further.
You can contact our live support at help.ea.com.
To speak with a chat or phone adviser:
Click on your product Origin
Then select 'PC
Manage my Account'
Can't log in
Finally, you can choose to begin a chat or request a call back.
Darko
March 2021
Hey @simikins for issues with missing items such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further.
You can contact our live support at help.ea.com.
To speak with a chat or phone adviser:
Click on your product Origin
Then select 'PC
Manage my Account'
Can't log in
Finally, you can choose to begin a chat or request a call back.
Darko
March 2021
All it recommends is live chat and it's not business hours. How do I get a phone call?
March 2021
Hey @simikins, the contact options offered will be dependent on a number of factors.
If live chat is not suggested then I would recommend using the suggested contact options.
Darko
March 2021
March 2021
March 2021
@rosepuckett This is a known issue:
and it will hopefully be resolved soon enough.
March 2021
March 2021