charged but not downloaded

[simikins]

I bought one of the new Sims 4 Kits with a Visa gift card and it charged me but never downloaded.  It's still has the buy option.  I've logged in and out of Origin and still nothing.  The EA chat wasn't available either.

[EA_Darko · Accepted solution]

Hey @simikins for issues with missing items such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To  speak with a chat or phone adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to begin a chat or request a call back.

Darko

[EA_Darko · Accepted solution]

Hey @simikins for issues with missing items such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To  speak with a chat or phone adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to begin a chat or request a call back.

Darko

[simikins]

All it recommends is live chat and it's not business hours.  How do I get a phone call?

[EA_Darko]

Hey @simikins, the contact options offered will be dependent on a number of factors.

If live chat is not suggested then I would recommend using the suggested contact options. 

Darko 

[rosepuckett]

@EA_Darko I bought all 3 kits the 90's outfits I still have the other two disappeared I used pay pal have receipt they took the money. help

[EA_Darko]

Hey @rosepuckett, have you spoken with our live support team as suggested above?

Darko 

[puzzlezaddict]

@rosepuckett  This is a known issue:

https://answers.ea.com/t5/Technical-Issues-PC/CURRENT-ISSUE-Kits-Kit-won-t-Download-wants-to-buy-aga...

and it will hopefully be resolved soon enough.

[rosepuckett]

@puzzlezaddict Thanks I got them back last night after waiting for a chat. 20 people ahead of me long wait they did something and now they are back. Now today haven't checked. Thanks so much for answering.

[rosepuckett]

@EA_Darko Yes chatted online last night they did something and came back. Will see today.