cannot log in to origin

by StireX1744
Reply

Original Post

Accepted Solution

cannot log in to origin

★★★★ Novice

Hey, Recently an error occurred when I tried to log in my origin account, The error pooped up was "Sign in failure" as its title and the body lines were "Sign in is currently unavailable. Please try again later", when I tried to contact EA's support the page refreshed and didn't let me create a conversation with a service representative.

 

I asked two friends to check thier accounts also to find out if im the only one who has this problem, They both received the exact same message when they were trying to log into thier account. My friend tried to create a new account and surprisingly the log in worked.

 

thank you 

 

eitan

Message 1 of 36 (133,423 Views)

Accepted Solution

Re: cannot log in to origin

Community Manager

@LordUmbra You could be having an issue with the connection, as such I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

 

A lot of the time when this issue occurs it's a simple enough fix so if the above steps do not help then the next thing to try is clearing your Origin Cache.

 

You can clear the Origin Cache by following the steps below:

  1. Completely log out and close down Origin
  2. Hold down the Windows key and R
  3. Type in "%ProgramData%" (without quotes) and click OK
  4. Now open the Origin folder.
  5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
  6. Hold down the Windows key and R
  7. Type in "%AppData%" (without quotes) and click OK
  8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
  9. Click on the word "AppData" at the top of your window
  10. Open the Local folder here
  11. Delete the Origin folder listed here
  12. Restart your PC and log back into Origin

 Try both and if nothing works get back to me and we will take if from there.

 

Darko 

 

 

 

 

 

Darko.png

View in thread

Message 5 of 36 (133,250 Views)

All Replies

Re: cannot log in to origin

★ Novice

i tried to login in but it said "sign in fail". I tried making another accout but still did not work

Message 2 of 36 (133,321 Views)

Re: cannot log in to origin

Community Manager

@Jasminejasyhrii @StireX1744 Hey, the error message you are seeing points to an issue with your account and as we cannot discuss your account here on AHQ you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

 

You can contact our live support at help.ea.com.  

 

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

 

Finally, you can choose to receive a callback or begin a chat.

 

Darko

Darko.png
Message 3 of 36 (133,290 Views)

Re: cannot log in to origin

[ Edited ]
★★ Novice

i also can't log into my account, i'm not exactly sure why, no error message or anything just goes straight to online, i was playing sims 4 and tropico 5 with no problems till this started 2-3 days ago. i'm just going to buy tropico 5 off of steam since i can't seem to use origin at all for some reason, never had a problem like this before.

 

i went into my firewall to create an exception in case that was the cause, which doesn't make sense because nothing has changed on my network.

i tried logging into the website and all i get is you can't sign in at this time.

 

so i'm at a loss, i heard some accounts was getting banned when i tried to find info on reddit, getting banned for trying to buy thing? maybe i got caught up in that for downloading a vault game from my monthly access? if i'm banned, my credit card will not be billed anymore right?

 

edit: shocked that i can log into my origin account here.. i tried to use the origin app thinking maybe this was fixed and no, no it's not still can't log in =/

Message 4 of 36 (133,262 Views)

Re: cannot log in to origin

Community Manager

@LordUmbra You could be having an issue with the connection, as such I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

 

A lot of the time when this issue occurs it's a simple enough fix so if the above steps do not help then the next thing to try is clearing your Origin Cache.

 

You can clear the Origin Cache by following the steps below:

  1. Completely log out and close down Origin
  2. Hold down the Windows key and R
  3. Type in "%ProgramData%" (without quotes) and click OK
  4. Now open the Origin folder.
  5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
  6. Hold down the Windows key and R
  7. Type in "%AppData%" (without quotes) and click OK
  8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
  9. Click on the word "AppData" at the top of your window
  10. Open the Local folder here
  11. Delete the Origin folder listed here
  12. Restart your PC and log back into Origin

 Try both and if nothing works get back to me and we will take if from there.

 

Darko 

 

 

 

 

 

Darko.png
Message 5 of 36 (133,251 Views)

Re: cannot log in to origin

★★ Novice

thank you I will try these steps Standard smile

Message 6 of 36 (133,215 Views)

Re: cannot log in to origin

★★ Novice

I followed those steps exactly; and now I can't login to Origin app. It keeps saying, " Online login is currently unavailable." 

In all my years I've never had this issue. I tried clearing Origin Cache cuz BF V was crashing after 4minutes of play. And that too was new.

Message 7 of 36 (132,382 Views)

Re: cannot log in to origin

Community Manager

Sorry to hear that you are having issues @TaiwanChamp.

 

Can you try disabling your anti-virus and firewall and then see if it lets you log in. If it works then great, you just need to add an exception for Origin to both.

 

If the issue continues can you try the steps in this help thread: http://answers.ea.com/t5/Origin/Origin-Login-Unavailable/td-p/5019298

 

Darko

Darko.png
Message 8 of 36 (132,360 Views)

Re: cannot log in to origin

★★ Novice

Disconnected Avast and still can't connect. I tried other fixes. Is this a regional issue?

Message 9 of 36 (132,074 Views)

Re: cannot log in to origin

★★★ Newbie

still not log in

Message 10 of 36 (128,895 Views)
Twitter Stream