bf5 crashing when buttons are pressed

by legomanc
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bf5 crashing when buttons are pressed

★★★★ Novice

so every time I cpress one of the multifplayer firestorm or the settings under the play option in the main menu, it crashes. anyone experiencing this or got a fix?

I don't know if this is where ot get help but figured ide try

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Re: bf5 crashing when buttons are pressed

Community Manager

Hey @legomanc looking at your DxDiag and your CPU would not meet the minimum requirements needed to run the game. It may still run but there is no guarantee of it. The best thing to do is lower all your settings to their lowest and then try the game again to see what happens. 

 

Darko

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Re: bf5 crashing when buttons are pressed

Community Manager

Sorry to hear that you are having issues @legomanc.


Do you see an error message of any kind when the game crashes?

 

Can you grab me a DxDiag so that I can take a look at your system: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

 

Darko

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Message 2 of 15 (541 Views)

Re: bf5 crashing when buttons are pressed

★★★★ Novice

No and i have even tried updating my drivers.

 

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Re: bf5 crashing when buttons are pressed

★★★★ Novice

I cannot get a dxdiag atm but i will hopefully by tomarrow

 

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Re: bf5 crashing when buttons are pressed

★★★★ Novice

there is the dxdiag

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Re: bf5 crashing when buttons are pressed

Community Manager

Hey @legomanc looking at your DxDiag and I'm not seeing any info related to your GPU drivers. It's no harm downloading and installing the latest drivers and then trying the games again to see if the issue continues to occur.


Darko

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Re: bf5 crashing when buttons are pressed

★★★★ Novice

I just did that last night and it is still crashing

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Re: bf5 crashing when buttons are pressed

★★★★ Novice

I dont know if you are still responding to this, but i succesfuly played one game of conquest but when i was gonna join the next, it crashed. And know it crashes when i launch it.

Message 8 of 15 (456 Views)

Re: bf5 crashing when buttons are pressed

Community Manager

Hey @legomanc can you rerun the DxDiag as the previous one does not have information relating to your GPU. 

 

It may be a case that you need to do a clean install of your GPU drivers. 


Darko

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Message 9 of 15 (445 Views)

Re: bf5 crashing when buttons are pressed

★★★★ Novice

maybe this will help

 

Message 10 of 15 (417 Views)