After making a considerable amount of purchases last year during quarantine, my apex account got hacked and had cheats ran on it, which resulted in my account being banned. After going through going through the loops and holes trying to get it unbanned, i decided to just be patient, and let them respond. It's been three months and this is the email I got.
| | | | | | | | | | | | | | | | | | | Hello,
Thanks for contacting us about your account action.
We got your note and did a full investigation of your account. After reviewing your case, we determined that we took the correct action in accordance with EA policies and procedures.
What this means
We have confirmed that your account was involved in cheating. Because of this, we will not remove the sanction on your account.
You break our rules(https://www.ea.com/terms-of-service#section6) if you:
• use software that interferes with or disrupts an EA Service or another user’s account.
• use undocumented features, exploits or cheats in-game that disrupts an EA Service or another user’s account.
• use software or cheats that disconnects other users from the EA servers.
Any questions?
• Read up on how to play by the rules at https://help.ea.com/en-us/help/faq/play-by-the-ea-rules/
• Review our full user agreement. This is what you agree to when you make an EA Account or use EA services: http://www.ea.com/terms-of-service
Thank you,
EA Terms of Service | |
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EA really doesn't give a damn about you, your money, or anything.
Respawn has a great game, but really these EA guys just sit pretty making money off you, and catering to streamers.
It really is an insensitive slap in the face to people who are struggling in these times, and mainly just a slap in the face from their team who handles these things.
Yeah my account was hacked and had cheats ran on it... I don't think this is a reasonable response to my complaint that it was because my account was hacked.
To all the people who reached out to me in the same situation who are still waiting for a response from EA, this is what you're waiting for... let me know if you get a different one...
Maybe I should finally join that facebook group of people pissed off at this same situation.
