anthem error code:327684:1

[Scorpion66Toby]

For DAYS DAYS DAYS.....i have been trying to get ANTHEM INSTALLED..

I have followed EVERY TROUBLESHOOTING STEPS found in the fourm and on the web

When I first installed ANTHEM I had NO PROBLEMS

SO somewhere along the line one of YOUR UPDATES HAS BROKEN THE GAME.......PLEASE FIX IT.

THIS IS GETTING OLD.............

[EA_Darko · Accepted solution]

This issue is caused by running an out of date VC++ installation @Scorpion66Toby. It can be resolved by manually running the installer from the Origin installation folder - the default location for this folder is:

C:\Program Files (x86)\Origin

From this folder, run one of both files:

• vcredist_x86_vs2015 (for 32bit Windows version)
• vcredist_x64_vs2015 (for 64bit Windows version)

If you get the message that the files are already installed, select Repair instead. It is recommended to run the installer as administrator (right-click the file, select run as admin).

You can also find the latest files on the Microsoft website:

https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

Darko 

[EA_Darko · Accepted solution]

This issue is caused by running an out of date VC++ installation @Scorpion66Toby. It can be resolved by manually running the installer from the Origin installation folder - the default location for this folder is:

C:\Program Files (x86)\Origin

From this folder, run one of both files:

• vcredist_x86_vs2015 (for 32bit Windows version)
• vcredist_x64_vs2015 (for 64bit Windows version)

If you get the message that the files are already installed, select Repair instead. It is recommended to run the installer as administrator (right-click the file, select run as admin).

You can also find the latest files on the Microsoft website:

https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

Darko 

[Scorpion66Toby]

i had versions of Visual C++ that did NOT MATCH what Origin wants

- Uninistalled all of mine on the system

- Installed all the ones from Origin folder

- Rebooted

_ NO LUCK  SAM ERROR

[EA_Darko]

Hey @Scorpion66Toby can you try downloading the latest VC++ from the link I shared above?

The error: 327684:1 does generally point to an issue with the install of VC++ but in case there is something else going on let's try disabling both your anti-virus and firewall and then launching Origin as an administrator to see if it makes a difference.

Let me know how you get on.

Darko

[Scorpion66Toby]

Well.I install the CORRECT VERSION of all of the Visual C++ files and I managed to get Anthem downloaded....but nothing happens when I launch it...but PROCESS MANAGER shows it is ACTIVE...

I have MASS EFFECT ANDROMEDIA on the same drive and it works just fine.

I check all the firewall and anti-virus stuff

I just dont get it.............

[EA_Darko]

Hey @Scorpion66Toby can you grab me a DxDiag so that I can take a look at your system: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

Darko

[Scorpion66Toby]

So I am sending you a couple of screen shots in order....you shoud get the picture after that .......

Thanks.......

[EA_Darko]

Hey @Scorpion66Toby based on the error the best thing to do is a clean install of your drivers.

As I mentioned above, is it possible to grab me a DxDiag so that I can take a look at your system?

Darko

[Scorpion66Toby]

you must not have gotten all the screenshots......I zipped them up

Screen.rar

[EA_Darko]

Hey @Scorpion66Toby while some of the information is present in your screenshots we would need to see a full DxDiag. You can get one by following the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

Darko