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Re: anthem error code:327684:1

by Scorpion66Toby
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anthem error code:327684:1

★★★★ Novice

For DAYS DAYS DAYS.....i have been trying to get ANTHEM INSTALLED..

 

I have followed EVERY TROUBLESHOOTING STEPS found in the fourm and on the web

 

When I first installed ANTHEM I had NO PROBLEMS

 

SO somewhere along the line one of YOUR UPDATES HAS BROKEN THE GAME.......PLEASE FIX IT.

 

THIS IS GETTING OLD.............

Message 1 of 13 (200 Views)

Accepted Solution

Re: anthem error code:327684:1

Community Manager

This issue is caused by running an out of date VC++ installation @Scorpion66Toby. It can be resolved by manually running the installer from the Origin installation folder - the default location for this folder is:

 

C:\Program Files (x86)\Origin

 

From this folder, run one of both files:

 

  • vcredist_x86_vs2015 (for 32bit Windows version)
  • vcredist_x64_vs2015 (for 64bit Windows version)

If you get the message that the files are already installed, select Repair instead. It is recommended to run the installer as administrator (right-click the file, select run as admin).

 

You can also find the latest files on the Microsoft website:

 

https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

 

Darko 

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Message 2 of 13 (188 Views)

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Re: anthem error code:327684:1

Community Manager

This issue is caused by running an out of date VC++ installation @Scorpion66Toby. It can be resolved by manually running the installer from the Origin installation folder - the default location for this folder is:

 

C:\Program Files (x86)\Origin

 

From this folder, run one of both files:

 

  • vcredist_x86_vs2015 (for 32bit Windows version)
  • vcredist_x64_vs2015 (for 64bit Windows version)

If you get the message that the files are already installed, select Repair instead. It is recommended to run the installer as administrator (right-click the file, select run as admin).

 

You can also find the latest files on the Microsoft website:

 

https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

 

Darko 

Message 2 of 13 (189 Views)

Re: anthem error code:327684:1

★★★★ Novice

i had versions of Visual C++ that did NOT MATCH what Origin wants

 

- Uninistalled all of mine on the system

 

- Installed all the ones from Origin folder

 

- Rebooted

 

_ NO LUCK  SAM ERROR

Message 3 of 13 (163 Views)

Re: anthem error code:327684:1

Community Manager

Hey @Scorpion66Toby can you try downloading the latest VC++ from the link I shared above?

 

The error: 327684:1 does generally point to an issue with the install of VC++ but in case there is something else going on let's try disabling both your anti-virus and firewall and then launching Origin as an administrator to see if it makes a difference.

 

Let me know how you get on.

 

Darko

Message 4 of 13 (159 Views)
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Re: anthem error code:327684:1

★★★★ Novice

Well.I install the CORRECT VERSION of all of the Visual C++ files and I managed to get Anthem downloaded....but nothing happens when I launch it...but PROCESS MANAGER shows it is ACTIVE...

 

I have MASS EFFECT ANDROMEDIA on the same drive and it works just fine.

 

I check all the firewall and anti-virus stuff

 

I just dont get it.............

Message 5 of 13 (147 Views)

Re: anthem error code:327684:1

Community Manager

Hey @Scorpion66Toby can you grab me a DxDiag so that I can take a look at your system: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

 

Darko

Message 6 of 13 (131 Views)

Re: anthem error code:327684:1

★★★★ Novice

So I am sending you a couple of screen shots in order....you shoud get the picture after that .......

 

Thanks.......

Message 7 of 13 (120 Views)

Re: anthem error code:327684:1

Community Manager

Hey @Scorpion66Toby based on the error the best thing to do is a clean install of your drivers.

 

As I mentioned above, is it possible to grab me a DxDiag so that I can take a look at your system?

 

Darko

Message 8 of 13 (98 Views)

Re: anthem error code:327684:1

★★★★ Novice

you must not have gotten all the screenshots......I zipped them up

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Message 9 of 13 (94 Views)

Re: anthem error code:327684:1

Community Manager

Hey @Scorpion66Toby while some of the information is present in your screenshots we would need to see a full DxDiag. You can get one by following the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

 

Darko

Message 10 of 13 (84 Views)