Re: login verification code not sending in 2019 ty ea <3

by flippytippy
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Accepted Solution

all requested security codes receiving hours after requested

★★ Novice

been trying for four days now to receive a security code in order to change my basic profile details, however, the emails come in two hours later~~ with an invalid code attached. 
tried contacting support on Friday (day 1) to be told it will be fixed within the hour.

This is not an issue of the emails going to my junk mail. i have added all ea email addresses as a contact and the messages DO come through, only two hours after requested making them useless. Getting really frustrated as i want to play Apex legends but not with my full name -.- can't seem to get around this issue though.  

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Accepted Solution

Re: login verification code not sending in 2019 ty ea <3

Community Manager

@demithebest @TheWizardOfOzes @LeroinTheGreat 

 

While we resolve this issue, please contact an Advisor for help with logging in.

 

Click the following link to get started: https://help.ea.com/en/contact-us/

 

For help with contacting an Advisor, please see this link: https://help.ea.com/en-us/help/faq/contact-ea-help/

 

Thanks.

barry.png

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Re: all requested security codes receiving hours after requested

★★ Novice

Answers HQ and other EA messages come in instantly. for example i just got my 'first' and 'break the ice' badge immediately after posting this. Frown

Message 2 of 8 (556 Views)

login verification code not sending in 2019 ty ea <3

★ Novice

i have been waiting 1 day i cant get login verification code ty ea 

Message 3 of 8 (625 Views)

Re: login verification code not sending in 2019 ty ea <3

★★★ Newbie

I have this problem too. "Funny" thing is, I saw people have had this problem since 2015. And they were saying they were working on it.... right........... Standard smile)

Message 4 of 8 (585 Views)

Re: login verification code not sending in 2019 ty ea <3

Community Manager

@demithebest @TheWizardOfOzes @LeroinTheGreat 

 

While we resolve this issue, please contact an Advisor for help with logging in.

 

Click the following link to get started: https://help.ea.com/en/contact-us/

 

For help with contacting an Advisor, please see this link: https://help.ea.com/en-us/help/faq/contact-ea-help/

 

Thanks.

barry.png
Message 5 of 8 (499 Views)

Re: login verification code not sending in 2019 ty ea <3

★★ Novice
i have opened a case it was marked as resolved... #46634249
Message 6 of 8 (493 Views)

Re: login verification code not sending in 2019 ty ea <3

★★ Novice

#46634249 case number marked as resolved. also all chat advisers unavailable. 

Message 7 of 8 (492 Views)

Re: login verification code not sending in 2019 ty ea <3

★ Novice

Uhm same issue now whats up?

 

Message 8 of 8 (416 Views)