Re: Why does origin get stuck on the loading screen after my computer restarts?

by EA_Darko
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Why does origin get stuck on the loading screen after my computer restarts?

★★★ Newbie

Whenever my computer restarts for any reason, whether it be an update or a power outage, Origin will get stuck on the loading screen. Does anyone know why? I know there is the solution of just reinstalling it, but it gets tiring after a while. It takes a little while to do, and by the time it is done I have usually lost the feeling of wanting to play a game. 

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Re: Why does origin get stuck on the loading screen after my computer restarts?

Community Manager

Bit of an odd one @cheewoozled.

 

The first thing to try is clearing the Origin Cache to see if it helps. It'll take you a couple of minutes but can work wonders when issues such as the one you face arise.

 

You can clear the Origin Cache by following the steps below:

  1. Completely log out and close down Origin
  2. Hold down the Windows key and R
  3. Type in "%ProgramData%" (without quotes) and click OK
  4. Now open the Origin folder.
  5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
  6. Hold down the Windows key and R
  7. Type in "%AppData%" (without quotes) and click OK
  8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
  9. Click on the word "AppData" at the top of your window
  10. Open the Local folder here
  11. Delete the Origin folder listed here
  12. Restart your PC and log back into Origin

Darko

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Re: Why does origin get stuck on the loading screen after my computer restarts?

Community Manager

Bit of an odd one @cheewoozled.

 

The first thing to try is clearing the Origin Cache to see if it helps. It'll take you a couple of minutes but can work wonders when issues such as the one you face arise.

 

You can clear the Origin Cache by following the steps below:

  1. Completely log out and close down Origin
  2. Hold down the Windows key and R
  3. Type in "%ProgramData%" (without quotes) and click OK
  4. Now open the Origin folder.
  5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
  6. Hold down the Windows key and R
  7. Type in "%AppData%" (without quotes) and click OK
  8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
  9. Click on the word "AppData" at the top of your window
  10. Open the Local folder here
  11. Delete the Origin folder listed here
  12. Restart your PC and log back into Origin

Darko

Darko.png
Message 2 of 2 (158 Views)