White Screem after download

[kaybrit]

I've tried downloading orgin but after I click on the button (on download bar) all I see is a white screen. 

[EA_Darko · Accepted solution]

Sorry to hear that you are having issues @kaybrit. 

Generally a white screen on the launch of Origin can be solved by clearing the Origin Cache.

You can clear the Origin Cache by following the steps below:

1. Completely log out and close down Origin
2. Hold down the Windows key and R
3. Type in "%ProgramData%" (without quotes) and click OK
4. Now open the Origin folder.
5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
6. Hold down the Windows key and R
7. Type in "%AppData%" (without quotes) and click OK
8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
9. Click on the word "AppData" at the top of your window
10. Open the Local folder here
11. Delete the Origin folder listed here
12. Restart your PC and log back into Origin

Let me know how you get on.

Darko

[EA_Darko · Accepted solution]

Sorry to hear that you are having issues @kaybrit. 

Generally a white screen on the launch of Origin can be solved by clearing the Origin Cache.

You can clear the Origin Cache by following the steps below:

1. Completely log out and close down Origin
2. Hold down the Windows key and R
3. Type in "%ProgramData%" (without quotes) and click OK
4. Now open the Origin folder.
5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
6. Hold down the Windows key and R
7. Type in "%AppData%" (without quotes) and click OK
8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
9. Click on the word "AppData" at the top of your window
10. Open the Local folder here
11. Delete the Origin folder listed here
12. Restart your PC and log back into Origin

Let me know how you get on.

Darko

[xBurnedx187]

I have seen multiple post but they are slightly different from what mine is I believe. I updated origin and logged in, it pulls up bigger window but then just stays whited out. 

[EA_Darko]

Hey @xBurnedx187 can you try clearing the Origin Cache by following the steps I posted above. You need to ensure that you follow them exactly. If that does not help then the next best thing to do is reinstall Origin.

Let me know how you get on.

Darko