Re: When I open Origin a blank screen is shown.

by EA_Darko
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Original Post

When I open Origin a blank screen is shown.

★★★ Newbie

After I install OriginThinLite and open it a white screen is shown to me. It doesn't open and I can't even log in. Please help me!!! Thank you!

Message 1 of 6 (449 Views)

Re: When I open Origin a blank screen is shown.

Community Manager

Sorry to see that your Origin is not working @Biolion8, the best thing to try in this situation is to clear your Origin cache.

 

You can clear the Origin Cache by following the steps below:

  1. Completely log out and close down Origin
  2. Hold down the Windows key and R
  3. Type in "%ProgramData%" (without quotes) and click OK
  4. Now open the Origin folder.
  5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
  6. Hold down the Windows key and R
  7. Type in "%AppData%" (without quotes) and click OK
  8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
  9. Click on the word "AppData" at the top of your window
  10. Open the Local folder here
  11. Delete the Origin folder listed here
  12. Restart your PC and log back into Origin

 

Let me know how you get on


Darko 

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Message 2 of 6 (402 Views)

Re: When I open Origin a blank screen is shown.

★★★ Newbie

Thank you, but it didn't help. 

Message 3 of 6 (385 Views)

Re: When I open Origin a blank screen is shown.

★★★ Newbie

Probably if I show you what is wrong it will help you to find a solution for my problem.

Message 4 of 6 (382 Views)

Re: When I open Origin a blank screen is shown.

★★★ Newbie

Can you give me your e-mail to send a video of how the things are working?

 

Message 5 of 6 (373 Views)

Re: When I open Origin a blank screen is shown.

Community Manager

Hey @Biolion8 you can post any video or images here on AHQ.

 

Darko

Darko.png
Message 6 of 6 (365 Views)