Well, that didn’t go as planned

[seanbezerlogue]

I have just purchased a 3 game bundle for sims which was downloading but got stuck on finalising. It stayed like this for 3 hours so I looked it up and it said to restart Origin. I’ve done that and all it keeps saying is ‘Well, that didn’t go as planned’. I have tried clearing cache on origin and restarting PC multiple times but nothing is fixing it. Any ideas anyone?

[EA_Darko · Accepted solution]

Hey @seanbezerlogue if the download is stuck on finalising then you need to ensure that your firewall and anti-virus are not blocking Origin and that you also have the ports for Origin open.

The ports to open are:

• TCP: 80; 443; 9960-9969; 1024-1124; 3216; 18000; 18120; 18060; 27900; 28910; 29900
• UDP: 1024-1124; 18000; 29900

You can also try turning off the routers firewall to see if it helps.

Darko

[EA_Darko · Accepted solution]

Hey @seanbezerlogue if the download is stuck on finalising then you need to ensure that your firewall and anti-virus are not blocking Origin and that you also have the ports for Origin open.

The ports to open are:

• TCP: 80; 443; 9960-9969; 1024-1124; 3216; 18000; 18120; 18060; 27900; 28910; 29900
• UDP: 1024-1124; 18000; 29900

You can also try turning off the routers firewall to see if it helps.

Darko