Was put on hold, then hung up on, what to do now?

[tarjeiho]

I called EA, spoke to someone who helped me, and said he was going to talk to specialists, and put me on hold. Before this I asked the question twice how he was going to contact me back. He said 4-5 minutes and he would be back. I don't know how long i waited, but at least more than 10 minutes, before I was hung up on. I called again, talking with someone else, who barely understood what I was trying to explain, but said that he would eventually call back. He hasn't called back, even though it's gone almost an hour. I don't have too much time, but it's about money i should get refunded, and therefore i would like to resolve the issue. 

I must say I am a bit disappointed over the service. I would really appreciate some help. 

Thank you.

[EA_Darko · Accepted solution]

Hey @tarjeiho sorry to hear that you are having issues.

For issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To  speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to begin a chat or request a call back.

Darko

[CarbonCarl]

Hi @tarjeiho 

For account issues an EA adviser is the only person you can speak to i'm afraid, but if you're looking for refunds then the following link may help you: https://help.ea.com/uk/refund/

[EA_Darko · Accepted solution]

Hey @tarjeiho sorry to hear that you are having issues.

For issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To  speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to begin a chat or request a call back.

Darko