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Visual Glitch with Payment Methods on EA Account

by FoxNoteGaming
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Visual Glitch with Payment Methods on EA Account

★★★ Newbie

I receive these messages while I'm attempting to add (untitled) and when I am attempting to delete (untitled02) any payment methods.

 

However, I have been in contact with support and they say that I had apparently added more than a few payment methods. I could see none of those on my end at the time. They were able to delete all the methods on their end and verified the one that I added after. As such, I cannot seem to delete payment options but can add them.

 

I'm hoping that someone will be able to fix this on EA's end soon. It could be rather frustrating.

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Re: Visual Glitch with Payment Methods on EA Account

Community Manager

Hey @FoxNoteGaming I have seen users facing this issue fix it by clearing the Origin Cache.

 

You can clear the Origin Cache by following the steps below:

  1. Completely log out and close down Origin
  2. Hold down the Windows key and R
  3. Type in "%ProgramData%" (without quotes) and click OK
  4. Now open the Origin folder.
  5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
  6. Hold down the Windows key and R
  7. Type in "%AppData%" (without quotes) and click OK
  8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
  9. Click on the word "AppData" at the top of your window
  10. Open the Local folder here
  11. Delete the Origin folder listed here
  12. Restart your PC and log back into Origin

Let me know how you get on.

 

Darko

Message 2 of 3 (82 Views)
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Re: Visual Glitch with Payment Methods on EA Account

★★★ Newbie

I hope this works for other people. It still seems to be giving me errors on my end but I may have missed something.

Message 3 of 3 (61 Views)
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