Re: Unlink Epic ID from my Origin How???

by CL4P_old
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Original Post

Unlink Epic ID from my Origin How???

★★★ Newbie

It's linked with my friend Epic ID.

Message 1 of 37 (9,990 Views)

Re: Unlink Epic ID from my Origin How???

★★★★★ Newbie
@smvalen ME TOO
Message 2 of 37 (9,968 Views)

Re: Unlink Epic ID from my Origin How???

★★★ Newbie

Hi,

I'm having the same issue, I contacted EA Games Help and they say they've unlinked it but it didn't unlink as Star Wars is still trying to install on the wrong account.  I contacted Epic Games support and they're saying EA Games have to sort it out.

Message 3 of 37 (9,963 Views)

Re: Unlink Epic ID from my Origin How???

Community Manager

Hi there,

 

For issues like this please get in touch with the EA Help team so they can take a look at your account. I'm afraid that account-related issues are not something we can help with here on Answers HQ. 

 

For more information on how to set up a case with them check out the EA Help website. If you prefer you can also speak with them over Twitter or Facebook instead. 

 

 

/Kent

Kent.png
Message 4 of 37 (9,860 Views)

Re: Unlink Epic ID from my Origin How???

★★★★★ Newbie

Same story here. Spent 40 minutes in chat while they claimed to be sorting it out, was told the Epic account had been unlinked from the Origin account, clicking on BattleFront still links to the old Origin account. 

 

Why do they bother?

Message 5 of 37 (9,658 Views)

Re: Unlink Epic ID from my Origin How???

★★★★★ Newbie

What do you do, though, when you've already been through a process with the Help desk and what they claimed to have fixed (unlinking an account) wasn't fixed? Go back and waste another 40 minutes sitting through them doing nothing again?

Message 6 of 37 (9,657 Views)

Re: Unlink Epic ID from my Origin How???

★★★ Apprentice

exactly the same here (yesterday the accounts were unlinked but when installing the game it still says it is connected)... spent the whole day with looking for a Live Chat but finally I called the UK customer care, they told me to wait because there is no Epic Games account linked to the EA Accounts but they are still linked somehow

 

I reached another representative 30 minutes ago through Live Chat and finally the same result that it is a known issue and they are working on fixing it which I suppose will happen next week only...

Message 7 of 37 (8,948 Views)

Re: Unlink Epic ID from my Origin How???

★★★★★ Apprentice
@nyersike

I am also facing this problem. Spent 2hours in the chat as they realised what is really going on. They need to talk to a specialist. If this problem not solved I have to talk them on Monday. I really hope, that they are working on this problem to have the choice to connect a new Epic Account.
Message 8 of 37 (8,790 Views)

Re: Unlink Epic ID from my Origin How???

★★ Apprentice

EA_Kent,

 

If that's the case, why are the EA Help representatives specifically directing us to contact a Community Manager on the forums to help with our account-related issues?

Message 9 of 37 (8,720 Views)

Re: Unlink Epic ID from my Origin How???

★★ Novice
@smvalen yeah, my accounts are all missed up right now, I didn't even ever link the two accounts together. I'm so confused.
Message 10 of 37 (8,455 Views)