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Re: Unfairly Banned On BFV

by EA_Darko
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Unfairly Banned On BFV

★★★★ Novice

A week ago I was hacked by a Russian person at 1:36 AM as I was sleeping. I know this as I received an automated email from EA saying someone had logged in from a new PC and when I go to reset my password, all my security questions are in Russian. The hacker used my account to cheat on Battlefield (I think) V and so now I am banned from the game. I have connected in multiple live chats and EA have investigated the actions taken and replied a week later saying that the actions they took were correct and that I should be banned. What are the chances I get the game back if I keep persisting and does anyone have any ideas on how to fix this issue? I have preordered every battlefield since BF4 and it is safe to say that if i don't get this solved then EA will lose me as a customer.

Message 1 of 5 (681 Views)

Accepted Solution

Re: Unfairly Banned On BFV

Community Manager

Hey @liamanator10010 sorry to hear about the issues you are having.


We on AHQ are unable to discuss ToS sanctions with you and as such you will need to speak to our Terms of Service team. The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

 

  1. Click Contact usat the top of any page on EA Help.
  2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
  3. Choose your platform.
  4. Select Manage my account, then Banned or suspended account.
  5. Fill out any other details below.
    • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
  6. Click Select contact option.
  7. Sign in to your account that has the ban or suspension, if you aren’t already.

 

I take it that you have already spoken with our live support to resecure your account?

 

If not you can contact our live support at help.ea.com.  

 

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

 

Finally, you can choose to receive a callback or begin a chat.

 

Darko

 

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Message 2 of 5 (663 Views)

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Re: Unfairly Banned On BFV

Community Manager

Hey @liamanator10010 sorry to hear about the issues you are having.


We on AHQ are unable to discuss ToS sanctions with you and as such you will need to speak to our Terms of Service team. The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

 

  1. Click Contact usat the top of any page on EA Help.
  2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
  3. Choose your platform.
  4. Select Manage my account, then Banned or suspended account.
  5. Fill out any other details below.
    • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
  6. Click Select contact option.
  7. Sign in to your account that has the ban or suspension, if you aren’t already.

 

I take it that you have already spoken with our live support to resecure your account?

 

If not you can contact our live support at help.ea.com.  

 

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

 

Finally, you can choose to receive a callback or begin a chat.

 

Darko

 

Message 2 of 5 (664 Views)

Re: Unfairly Banned On BFV

★★★★ Newbie

Falsely banned, tell me they've reviewed and will not reverse. I've been buying BF games since 1942 came out, never once cheated. seems ridiculous that they would rather discard a long-time customer with no history of cheating (never been banned for anything before) than actually figure out if anything else could've triggered it. Not sure i'm going to risk money in the future if I can be arbitrarily banned with no recourse. I have the game on PC and PS4 for my kids. will likely be the last EA games i buy.

Message 3 of 5 (228 Views)

Re: Unfairly Banned On BFV

★★★★ Novice

Call the corporate office and inform them of the support teams practice of sending same generic template in response to all inquiries regarding false account bans. Inform all social media and investors.

 

I'm having the same issue at the moment with online ban due to a false accusation of cheating.

 

I agree with captwarrior.. This will be the last EA game i buy.  I frequent gaming vendors , malls, local stores etc . Alot of customers often ask my advice on online games, i will make sure i suggest they stay away from all EA games. 

Message 4 of 5 (178 Views)
Highlighted

Re: Unfairly Banned On BFV

Community Manager

This is not something which we can assist with on AHQ @captwarrio and as such if you have any questions related to a ToS sanction then you will need to speak with the ToS team using the steps I posted above.


Darko

Message 5 of 5 (165 Views)