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Unable to verify my creditcard, unable to purchase

by gratzner_swe
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Unable to verify my creditcard, unable to purchase

★ Apprentice

So for about 2 weeks I have been unable to purchase anything on the Origin store.

 

At first I got issue error #10048.

I then thought it would be a good idea to re-register my creditcard. So I removed the one I had registered on Origin, and then entered the information again.. and what do I get? Unable to verify this card.

 

Unable to verify? **bleep** great.

 

I then try Paypal because I do have a paypal account. Register the paypal account worked, woo it's a miracle. I try to purchase a game... what do I get?

Issue #10048. Great.

 

I read on the forums, and I notice that I'm not the only one with this problem. There are hundreds, if not thousands of people with purchasing-issues.

 

Origin says that you should wait for 24 hours in between purchase attempts, and if that doesn't solve it, contact your bank. As if thousands of peoples banks suddenly should have blocked Origin from their services? Right.

 

Anyway... I have followed Origins step-by-step about this problem. I have waited for 24 hours multiple times before trying to register my credicard, and before trying to make a purchase. Still doesn't work.

I have called my bank asking about it... they don't know what's going on, they haven't blocked Origin, and my creditcard is functional with funds on it.

 

I have contacted EA support, via live-chat. This was a surprisingly good chat because the helpdesk robot was friendly. Sadly he couldn't do anything from his location, he said he needed to "escalate my issue to experts". This happend a few days ago., so not too long ago, but still shouldn't take this long imo.

 

In short Origin.... what is the problem? Why are people unable to purchase anything from the store.
Furthermore... now the holiday sale is over... will people, who have been unable to purchase anything, during the sale... will they be compensated somehow? I've been trying to get my hands on a few games during the sale, BECAUSE IT WAS A SALE.

You really should've extended the sale until the issues was fixed for all, this is nothing but poor customer service.

 

Waiting for a response and a solution to the problem EA... waiting...... waiting.............

Message 1 of 99 (69,117 Views)

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Re: Unable to verify my creditcard, unable to purchase

[ Edited ]
Hero (Retired)

Follow the Steps to contacting an EA Game Adviser to fix this :

1 Click here to go to the EA contact page. http://help.ea.com/en/

Note: Top left pick your Country :]

2 Select your game and platform, Then click next.
3 Select a topic and write about your problem.
4 Click next and select your preferred contact method.
5 Ask for a callback if you can as it is fast when I used it.

Or use this

You can contact EA here: http://help.ea.com/en/contact-us/

http://help.ea.com/ca/article/welcome-to-the-new-and-improved-ea-help-center/#contact

The call back feature available to North America, Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Russia, Spain, Sweden, Slovakia, Switzerland, and the UK.

 

More info on payment issues:

 

View in thread

Message 6 of 99 (78,608 Views)

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Re: Unable to verify my creditcard, unable to purchase

★ Apprentice

And still nothing from EA/Origin. Nothing. Now more than a week waitingtime.

 

... awesome.

Message 2 of 99 (69,035 Views)
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Re: Unable to verify my creditcard, unable to purchase

★ Novice

Same. My card is an AmEx, in case that is a factor.

Message 3 of 99 (69,023 Views)
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Re: Unable to verify my creditcard, unable to purchase

★ Apprentice

i have the same problem :S

Message 4 of 99 (69,011 Views)
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Re: Unable to verify my creditcard, unable to purchase

★★ Novice

Same issue here, mine is AmEx too.

Message 5 of 99 (68,996 Views)
Highlighted

Re: Unable to verify my creditcard, unable to purchase

[ Edited ]
Hero (Retired)

Follow the Steps to contacting an EA Game Adviser to fix this :

1 Click here to go to the EA contact page. http://help.ea.com/en/

Note: Top left pick your Country :]

2 Select your game and platform, Then click next.
3 Select a topic and write about your problem.
4 Click next and select your preferred contact method.
5 Ask for a callback if you can as it is fast when I used it.

Or use this

You can contact EA here: http://help.ea.com/en/contact-us/

http://help.ea.com/ca/article/welcome-to-the-new-and-improved-ea-help-center/#contact

The call back feature available to North America, Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Russia, Spain, Sweden, Slovakia, Switzerland, and the UK.

 

More info on payment issues:

 

Message 6 of 99 (78,609 Views)
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Re: Unable to verify my creditcard, unable to purchase

★★ Novice

same issue here

and i contacted the support twice, they werent able to fix the issue

its so frustrating, cant even count how many times i tried to purchase sims 4 outdoor retreat since yesterday

when i purchased something on the 6th this month it was still working fine

and now i get the error code 10048 over and over

this seems to be an issue for a long time now looking at other topics

it should really have been fixed by now

Message 7 of 99 (68,986 Views)
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Re: Unable to verify my creditcard, unable to purchase

★★★ Novice

Same problem here.

Message 8 of 99 (68,959 Views)
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Re: Unable to verify my creditcard, unable to purchase

★★★★★ Novice

Same problem. Visa and PayPal errors more 2 weeks. Everywhere payment works, but in Origin — no.

 

No help there is. In the support chat asked my Visa-card data and transmits the information to the experts. 5 Jan — 10 days ago...

 

This topic: http://answers.ea.com/t5/Origin/Can-t-purchase-anything-on-Origin-Store/td-p/4155311/jump-to/first-u...

Message 9 of 99 (68,940 Views)
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Re: Unable to verify my creditcard, unable to purchase

★★ Newbie

Dont buy anything. They dont want your business, take it elsewhere. I hear Steam is working just fine.

Message 10 of 99 (68,902 Views)
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