Re: Unable to buy sims 4 expansion pack

by EA_Darko
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Unable to buy sims 4 expansion pack

★★★ Newbie

hi, there is currently a sale on for sims 4 expansion and games packs and I was looking to buy one but it wont let me pay and when I go to pay it comes up with an error message. Its been like this all day and I have tried on other computers. I have also restarted my laptop multiple times so I know its not me. please help me fix this problem ASAP.

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Accepted Solution

Re: Unable to buy sims 4 expansion pack

Community Manager

Hey @A13XROBINSON this is something best addressed with our live support, they will be able to take a look at the transaction with you.

 

You can contact our live support at help.ea.com.  

To  speak with a chat or phone adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Finally, you can choose to begin a chat or call 

 

Darko

 

Darko.png

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Re: Unable to buy sims 4 expansion pack

Community Manager

Sorry to hear that you are having issues @ships1406.

 

Would you be able to share the error message that you are seeing?

 

They generally contain information that we can use to narrow down the cause of an issue.


Darko

Darko.png
Message 2 of 4 (308 Views)

Re: Unable to buy sims 4 expansion pack

★★★ Newbie

Hello there, I've been trying to download an expansion pack on my laptop and I've tried everything but it keeps coming up, "transaction failed, this cant be purchased at this time." What is going on?


@EA_Darko wrote:

Sorry to hear that you are having issues @ships1406.

 

Would you be able to share the error message that you are seeing?

 

They generally contain information that we can use to narrow down the cause of an issue.


Darko


 

Message 3 of 4 (232 Views)

Re: Unable to buy sims 4 expansion pack

Community Manager

Hey @A13XROBINSON this is something best addressed with our live support, they will be able to take a look at the transaction with you.

 

You can contact our live support at help.ea.com.  

To  speak with a chat or phone adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Finally, you can choose to begin a chat or call 

 

Darko

 

Darko.png
Message 4 of 4 (209 Views)