January 2021
Got it, thanks! Do you have FIFA 21 installed on the same storage drive as the Origin client, or is it stored on a different drive?
/Kent
January 2021
January 2021
If you're able to launch it on your own Windows user account but not your son's it sounds like it's most likely a permissions issue in Windows. If you'd rather not add admin permissions to your son's account you can also try adjusting the UAC Settings to see if that helps as well. For more info on how to change them check out the EA Help website. Look for the section in that article titled Try lowering the User Access Control settings.
Let me know how that goes once you've had the chance to give it a shot. Thanks!
/Kent
January 2021
January 2021
Hmm, gotcha. Can you also try fully uninstalling and reinstalling the Origin client to see if that makes any difference as well? If there's a problem with the client data that may help fix the issue. For more information on how to manually remove the Origin client check out the EA Help website. Look for the steps under the section titled How to uninstall the Origin client the hard way and give those a shot.
Once the client has been removed you can then download the most recent version from the Origin website. Let me know how that goes once you've had the chance to give it a try. Thanks!
/Kent
January 2021
January 2021
Hi @MMaattuuss2008,
Can you test something for me when you've got a chance? What happens if you create a brand new admin user account in Windows and try launching FIFA 21 from there? I'm curious if this is strictly happening with your son's user account, or if any other Windows accounts would be affected the same way.
For more details on how to set up a new admin user check out the Microsoft Support website. Let me know what happens once you've had the chance to give it a shot.
/Kent
January 2021
January 2021
Thanks for following up! It does sound like there's an issue with that specific Windows user account. There may be something corrupted in the installation for that particular user. The easiest way to get around that would most likely be copying the files from the current user to the new one you created and have your son use that one.
For more information on how to copy them over from the previous user check out the Microsoft Support website.
/Kent
April 2021
i have the same problem but when i press on FIFA 21 in Origin it puts the little tap listing the options PLAY , GAME SETTINGS , EXIT. When i press play nothing happens i have left it after pressing that for almost 20 minutes and still nothing has worked.
can you help me @EA_Kent