Ultimate team bug

[panduriifc]

Hello.

On the 22.05.2019 i opened a pack, TOTS PL guaranteed and i received Maddison 88 CAM TOTS.

Now, i quick sold this player from a mistake.

An adviser told me he can bring my player back to me, but he didn't find the record of this player, like i never had this Maddison.

Here i think is a bug, because i'm 100 % sure about that, i'm now crazy, something is wrong here.

I can be more comfortable if someone told me: yes, i checked, you have sold that player but i can't give back your player, our politics. That will be ok for me, this is the life, my mistake.

But no, no one can find the player, why?

[EA_Darko]

Sorry to hear that you are having issues @panduriifc.

We are unable to assist with missing items on AHQ so the best thing to do is speak with one of our phone or chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to receive a callback or begin a chat.

Darko