Two copies of the same game after merging

[ShyShalmon]

So recently i have merged my accounts and when i came back to my newly merged account i saw that i had 2 copies of the <<Need For Speed Most Wanted>>. I tried to contact the EA support but i couldn't find any fitting issue topic for this error im having right now. What can i do to remove one of them ?

[EA_Darko · Accepted solution]

Hey @ShyShalmon in that case the best thing to do is to speak with one of our chat support advisers who will be able to take a look at your account and advise you further. 

You can contact our live support at help.ea.com.  

To  speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to begin a chat.

You can also speak with our Twitter support team: https://twitter.com/EAHelp?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor

Darko

[EA_Darko]

Hey @ShyShalmon are they two different versions of the game?

Could one be the Standard Edition and the other a Special Edition or Trial of the game if you have had Origin Access?

Darko

[ShyShalmon]

I have never had the Origin Access nor the played the trial version of the game. I have attched the photo of it.

[EA_Darko]

Hey @ShyShalmon can you try clearing the cache to see if after it still shows two copies.

You can clear the Origin Cache by following the steps below:

1. Completely log out and close down Origin
2. Hold down the Windows key and R
3. Type in "%ProgramData%" (without quotes) and click OK
4. Now open the Origin folder.
5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
6. Hold down the Windows key and R
7. Type in "%AppData%" (without quotes) and click OK
8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
9. Click on the word "AppData" at the top of your window
10. Open the Local folder here
11. Delete the Origin folder listed here
12. Restart your PC and log back into Origin

Darko

[ShyShalmon]

I have followed the steps that you have given & cleared the cache, but unfortunately still did not work.

[EA_Darko · Accepted solution]

Hey @ShyShalmon in that case the best thing to do is to speak with one of our chat support advisers who will be able to take a look at your account and advise you further. 

You can contact our live support at help.ea.com.  

To  speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to begin a chat.

You can also speak with our Twitter support team: https://twitter.com/EAHelp?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor

Darko