Tropico

[zebrastripes1111]

Hi all, I thought I'd try out my new Basic Access today, woohoo always like a freebie especially after very scary email which initially led me to think someone had fraudulently accessed my account. I downloaded Tropico 6, which after several attempts and much forum searching I realised my graphics may be the culprit. No worries, I then download Tropico 5, I get even less of a loading screen before it crashes. I ring EA, waiting time is hours, whilst waiting I look up EA Help only to find Tropico 3, no 5 in dropdown menu.I have tried both moving and renaming  Xaudio2_7.dll as suggested, to no avail https://answers.ea.com/t5/Origin-Access/tropico-5-completely-unplayable/m-p/7976466#M9583. I'm really looking forward to playing, does anyone else have any tips?

[EA_Darko · Accepted solution]

Hey @zebrastripes1111 the reason why Tropico 6 does not work is due to your system specs being below the minimum required specs to run the game.

Based on your DxDiag the first thing to do is ensure that you have the most up to date drives for your GPU installed, it's no harm doing a clean install of them.

It's also no harm clean booting your system and trying the game again:https://help.ea.com/en-au/help/faq/how-to-clean-boot-your-pc/

Darko

[EA_Darko]

Hey @zebrastripes1111 as Tropico 5 is a non EA title then the level of support that we can offer is limited.

Let's start by grabbing a DxDiag so that I can take a look at your system: https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

Do you see an error message of any kind when the crash occurs?

Darko

[zebrastripes1111]

Hi, Thank you for replying. No the loading screen comes up on  T5 normally, I just hear a seagull then it goes back to Origin Home screen

[EA_Darko · Accepted solution]

Hey @zebrastripes1111 the reason why Tropico 6 does not work is due to your system specs being below the minimum required specs to run the game.

Based on your DxDiag the first thing to do is ensure that you have the most up to date drives for your GPU installed, it's no harm doing a clean install of them.

It's also no harm clean booting your system and trying the game again:https://help.ea.com/en-au/help/faq/how-to-clean-boot-your-pc/

Darko

[ClintA85]

@EA_Darko I am having a similar problem with Tropico 5.

The game loads but quickly crashes. I have tried clean booting with no success.

I don't have dedicated GPU but have assigned 1gb of ram to internal graphics through the bios. My system has 16gb ram total. On idle, my system is using approx — 3gb of ram. The processor is 3.5ghz i7 with an SSD.

[EA_Darko]

Hey @ClintA85 can you grab me a DxDiag so that I can take a look at your system: https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

Once I have that we'll take a look at your system and go from there.

Darko