Three months and still no reply from TOS team

[schneider2727]

How long does it take for the TOS team to look on a banned account case? I've opened a case on 16 January but I haven't received any answer yet. This happened after my account was hacked. I've immediately solved the security issues with the EA help service, but now it is almost 3 months and I haven't received a single response regarding the ban. I have spoken to 14 agents so far on phone and chat, they opened multiple cases but till date no response. This feels like forever.

[EA_Darko]

Hey @schneider2727 I took a look at your account and can see that our TOS team reached out to you in January.

You will need to speak with one of our chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To  speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to begin a chat.

You can also speak with our Twitter support team: https://twitter.com/EAHelp?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor

Darko