(The Sims 4) Please try again later. [ref. #owned-higher-edition-offer] [ Edited ]

[whois_sklv]

I've bought The Sims 4 Digital Deluxe Edition thought Steam a long time ago on Windows

Now I have M2 Mac and I can't download even standard Sims 4 from Origin, because error [ref. #owned-higher-edition-offer] appearing. How to fix this?

[puzzlezaddict]

@whois_sklv  Try downloading, or at least redeeming, the free Holiday pack.  For players who don't already own that pack, that can usually get around the issue by forcing the Origin/EA version of Sims 4 to be added to the account.

[whois_sklv]

Is this pack, am I right? Lol I got this pack on steam 

[asterex_mkrksms]

Hi, how did you end up fixing this? same problem

[puzzlezaddict]

@asterex_mkrksms  Are you getting the same error, and if so, does adding the free Holiday pack help you?

[Psudlfjuk]

@puzzlezaddict I have the same and tried your recommendation but nothing happens, still the same error

[puzzlezaddict]

@Psudlfjuk  Try removing Sims 4 from your Steam library, then adding it within Origin.  If that doesn't help, you could unlink your Steam and Origin accounts, then add the game and relink them afterwards, but please only do this if you don't own any other EA games in Steam where you want to preserve the progress.

[Psudlfjuk]

@puzzlezaddictSo finally it works somehow. I had to unlink accounts, than install free basic version, than link again (from Windows PC, not possible from Mac). Now I have 2 versions of Sims in my Origin library - Steam one still not playable. I can see my bought expansions however it require to install them through steam so I can run only basic game currently

[puzzlezaddict]

@Psudlfjuk  Right, Steam-owned expansions only work with a Steam install.  EA support generally doesn't help in these cases either, but you could try contacting support anyway and explaining the issue.  Maybe you'll get lucky.

https://help.ea.com/en/contact-us/