Technical difficulties on login

[GE_Hubit]

Hey,

since yesterday I have the problem that i cannot login into my Origin account. I always get this error: "We're sorry, but we're having some technical difficulties. Please try again later.".

I contacted the EA support already three times and they always weren't able to help me. It mostly ended by just saying, that they can't help me.

So I am hoping that someone here had the problem too, and maybe has a solution for me.

sidenotes:

-I cannot login into any account on my pc or laptop (I tried different ones)

-I cannot login in the origin app or origin web

-I can login on my phone in origin web (uses the same network as my pc)

-I recently created new accounts

-Changing the IP did not work

-It worked with VPN for a short time, not anymore. (I can still login, but the pages won't load in the app)

→I can login in my account in origin web through VPN

-I personally didn't change anything that could have caused this issue

Thanks in advance

[EA_Darko]

Sorry to hear that you are having issues @GE_Hubit.

Can I ask whereabouts you are located? That it let you log in on a VPN means that his could be an issue with your network or another restriction.

Darko

[GE_Hubit]

@EA_Darko 

I live in Germany, near Cologne.

It worked for me, from the Ukraine(through the VPN).

But as already mentioned, I can log in through VPN but I can't use the client, since the pages won't load.

[GE_Hubit]

For everyone, who might have the same problem, I found out, that this worked for me:

1. Close all origin processes through the task manager
2. Turn of your router for ~ 5 minutes
3. Open the explorer and check the option to show hidden files and folders
4. Delete the "Origin" folder in C:\ProgrammData\
5. Delete the "Origin" folder in C:\Users\username\AppData\Local\
6. Delete the "Origin" folder in C:\Users\username\AppData\Roaming\

It worked perfectly fine for me.

[Duckmysick21]

its been around 2 weeks since i was able to log in my origin account yet i was able to log in answer EA

i tryed both on my laptop and working computer...... nothing

[EA_Darko]

Is it possible to use another network to try and connect, for example can you set your phone as a hot spot and connect using that to see if it allows you to log in? The more info we have in relation to an issue such as this the better.

Darko

[Duckmysick21]

hey Darko tnx for the quick response 

i did tryed to log in with my phone but the same problem there....

BUT i logged in answer EA then immediately tryed to log in origin and i worked out i was able to log in but only in the browser...

i still have the same problem at origin program 

i did removed the appdata files reinstall origin but yet again it didnt worked out i even changed my password.... nothing outside the browser

[Duckmysick21]

Sooo ???? what in actual  the * happen wake up

i paid money for the * star wars and battlefield 1 and i cant even play them now

[patoekie002]

@GE_Hubit It keeps saying that some of the files are in use,but there is no way I have ended everything else on my laptop

[PirateerJay]

Hi i cant login to my origin account it keeps telling me that either sign in services are unavailable or that your account has been permanently blocked i dont know why or how this has happened and would need help to recover my account back as i have a lot of progress and money spent on that account.