Stuck on Finalizing After Downloading Game

[cute_kitten222]

After downloading The Sims 3 game, it's stuck on the finalizing process after about 2+ hours of waiting. It still says 0% remaining and also 0hs, 0m, and 0s remaining. Windows 7.

I have such a headache, I just want to play the game. Please help  

[yahel_1 · Accepted solution]

Hi @cute_kitten222

Clear Origin cache https://help.ea.com/en-us/help/origin/origin/origin-my-games-list-is-blank/

Restart your machine

Run the setup file Origin with Admin rights  http://help.ea.com/en/article/how-do-i-run-a-program-or-a-game-as-an-administrator/#2 

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My Opinion is no more important or right than yours.I'm a gamer like you, trying to help you (i'm not an EA employee).

If you want to know us or/and come up with ideas to improve the Origin platform or/and talk about anything and many more besides,you could also visit the NEW section Origin General Discussion http://answers.ea.com/t5/General-Discussion/bd-p/origin-general-discussion-en

[yahel_1 · Accepted solution]

Hi @cute_kitten222

Clear Origin cache https://help.ea.com/en-us/help/origin/origin/origin-my-games-list-is-blank/

Restart your machine

Run the setup file Origin with Admin rights  http://help.ea.com/en/article/how-do-i-run-a-program-or-a-game-as-an-administrator/#2 

---

My Opinion is no more important or right than yours.I'm a gamer like you, trying to help you (i'm not an EA employee).

If you want to know us or/and come up with ideas to improve the Origin platform or/and talk about anything and many more besides,you could also visit the NEW section Origin General Discussion http://answers.ea.com/t5/General-Discussion/bd-p/origin-general-discussion-en

[XOPurplePlatypus]

The same thing happens to me. I will try this thanks for the advice!!! 

[Templargunman]

Why wouldn't you just link the relevant article instead of one with a link to the relevant article?? https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/

[ShadowV3X]

Because this thread was started in 2017 and links change believe it or not!

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@Templargunman wrote:

Why wouldn't you just link the relevant article instead of one with a link to the relevant article?? https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/

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[stimyyy]

For me it still didn't get fixed after i cleared cache. So if u have the same problem, u should go and check for updates Go to Settings --> Update Game (as shown in the picture), wait till it completes and u are good to go. Well at least did the trick for me  

[kokokios]

If you have The Sims 3 app in your finder or on your dashboard, quit the origin app, then try clicking on The Sims 3 app. This worked for me

[twasbrilligand]

Settings --> Update Game
This worked for me with a different game, thanks!

[averyfunworld]

I don't have the option to uninstall?

[thetick33xbox]

good call that worked