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Stuck at installation

by Stormidly
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Stuck at installation

★★★ Novice

After downloading a game, it's asking me to install it. And when clicking it to do so, it brings up some setup wizard thing that's finished but then does nothing. Any solutions?

Message 1 of 6 (182 Views)
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Re: Stuck at installation

Community Manager

That's a bit of an odd one @Stormidly, would you mind taking a look at this help article and trying the steps listed: https://help.ea.com/en-us/help/origin/origin/my-game-downloaded-through-origin-but-will-not-install/

 

  1. Try re-installing Origin:
    1. Close the Origin client.
    2. Open the Control Panel (find it by searching “Control Panel” in the Start menu).
    3. Click on Uninstall a program under Programs.
    4. Click on Originand uninstall.
    5. Reinstall Origin, then try installing your game again.

Try running Origin as an administrator:

  1. Close the Origin client.
  2. Right-click the Origin client icon on your desktop (or in the Origin directory if not on your desktop) and click Run As Administrator.

This runs the Origin client as an administrator account, and should let the game  install.

Try lowering the User Access Control settings:

  1. Close the Origin client. 
  2. Click the Windowsbutton and type "UAC" in the search field. 
  3. In the User Access Control window, click and hold the slide bar —slide it to the lowest setting available. 
  4. Click Okat the bottom of the window. 
  5. Open the Origin client and try installing again (click Installon the game you want). 

Darko

Message 2 of 6 (170 Views)
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Re: Stuck at installation

[ Edited ]
★★★ Novice

I guess in these shots is the best way I can perhaps explain it? https://gyazo.com/deb3a24776dc4c710e629498720bc676 when it's done supposedly done ''downloading'', it shows me this setup wizard thing I was talking about is finished, and I of course click finish. Afterwards I click on install, and nothing happens. https://gyazo.com/07743642dc8e71dd9a76e354807d5843

Message 3 of 6 (163 Views)
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Re: Stuck at installation

★★★ Novice

Not sure what to do, after hours of consecutive attempts of trying multiples things, I'm just at a dead end with this.

Message 4 of 6 (151 Views)
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Re: Stuck at installation

Community Manager

Were you able to try the steps I listed above @Stormidly?

 

Did they make a difference or are you still seeing the issue?


Darko

Message 5 of 6 (137 Views)
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Re: Stuck at installation

★★★ Novice

Unfortunately I'm still getting issues.

Message 6 of 6 (127 Views)
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