Still no red pick

by bobby-rahman_95
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Still no red pick

★★ Novice

it's been over a week, still haven't received my player pick???

 

I opened the pack around 9am GMT on 29/01/21 Thursday and was shown a selection of gold players in my 1st pick so i decided to not select them at all. waited a few hours and opened my 2nd pick and that was fine but went back to my 1st red pick and the same gold players showed so i ended up picking vitolo, been constantly told that i will get this resolved but haven't. the ea live chat guys finally told me to speak here because they're useless as ever.

 

can anyone from the dev team reply back???

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Accepted Solution

Re: Still no red pick

Community Manager

Hi there, @bobby-rahman_95.

 

This issue has been resolved. If you were entitled to a replacement pack, it should be in your unopened packs. If you feel there was an error and you should have received the pack, please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

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Re: Still no red pick

Community Manager

Hi there, @bobby-rahman_95.

 

This issue has been resolved. If you were entitled to a replacement pack, it should be in your unopened packs. If you feel there was an error and you should have received the pack, please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

Aljo.png
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