November 2020
Hey @jennifermcm1 based on that DxDiag, let's try the new Windows admin account to see if it helps.
Darko
November 2020
November 2020
November 2020
@EA_Darko I found an install log file, if it's of any use. Attached
November 2020
@EA_Darko I also found what looks like a manifest
November 2020
Same problem here, tried everything but still shows in game as 0% installation in progress
November 2020
November 2020
November 2020
November 2020
Hey @jennifermcm1 did you purchase the game on Origin or is it part of EA Play?
This issue appears to be related to something blocking Origin and the game on your system so it's a case of narrowing down the cause.
When you created the new Windows admin account did you ensure that it had full admin privileges?
Darko