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Sims 4

by devin2rain
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Sims 4

[ Edited ]
★★ Newbie

This is [Edit - Admin.] stupid you have no issue taking my money , but you can’t find one dam phone number to actual speak to a person...... This is a shame

Message 1 of 9 (400 Views)

Accepted Solution
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Re: Sims 4

Community Manager

@devin2rain 

 

If required, click the following link to contact an Advisor: https://help.ea.com/en/contact-us/

For help with contacting an Advisor, please see this link: https://help.ea.com/en-us/help/faq/contact-ea-help/

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Message 2 of 9 (371 Views)

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Re: Sims 4

Community Manager

@devin2rain 

 

If required, click the following link to contact an Advisor: https://help.ea.com/en/contact-us/

For help with contacting an Advisor, please see this link: https://help.ea.com/en-us/help/faq/contact-ea-help/

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Message 2 of 9 (372 Views)
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Re: Sims 4

★ Novice
@EA_Barry I have been trying to contact you guys for 2 weeks! Very happy to take my money but impossible to contact, I bought sims 4 but it won't download, please get in contact with me!
Message 3 of 9 (259 Views)
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Re: Sims 4

Community Manager

Hey  @lacyh144 you can contact our live support at help.ea.com.  

To  speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to begin a chat.

 

You can also speak with our Twitter support team: https://twitter.com/EAHelp?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor

 

What is the issue you are having? I tested Origin there and games are downloading no problem for me so your issue is most likely a system or connection issue. 

 

Darko

Message 4 of 9 (233 Views)
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Re: Sims 4

★ Novice
@EA_Darko The sims4 is showing up in my games library but it won't download for me to play it, it doesn't even come up with the option for me to download it!
Message 5 of 9 (201 Views)
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Re: Sims 4

Community Manager

Hey @lacyh144 can you try right-clicking on the game tile and selecting Repair. This will check your files for any issues and should it find any fix them.

 

Darko

Message 6 of 9 (171 Views)
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Re: Sims 4

★ Novice
@EA_Darko hey, it doesn't come up with repair either when I right click on the game tile it comes up with Show game details , add to favourites, game properties , remove from library or hide!
Message 7 of 9 (151 Views)
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Re: Sims 4

Community Manager

Hey @lacyh144 let's go ahead and try clearing the Origin Cache to see if it helps.

 

You can clear the Origin Cache by following the steps below:

  1. Completely log out and close down Origin
  2. Hold down the Windows key and R
  3. Type in "%ProgramData%" (without quotes) and click OK
  4. Now open the Origin folder.
  5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
  6. Hold down the Windows key and R
  7. Type in "%AppData%" (without quotes) and click OK
  8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
  9. Click on the word "AppData" at the top of your window
  10. Open the Local folder here
  11. Delete the Origin folder listed here
  12. Restart your PC and log back into Origin

Darko

Message 8 of 9 (117 Views)
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Re: Sims 4

★ Novice
@EA_Darko Will this still work on an apple laptop??
Message 9 of 9 (95 Views)
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