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Sims 4 won't work

by jayala5101316
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Sims 4 won't work

★★ Newbie

Sims 4 has been either "repairing" or "updating" for 3 months now. I havent been able to play the game since May 9th. Any suggestions on how to rectify this?

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Accepted Solution

Re: Sims 4 won't work

Community Manager

Hey @jayala5101316 it sounds like something could be blocking Origin or your game, the best thing to do is ensure that your firewall and anti-virus are not blocking Origin and that you also have the ports for Origin open.

 

The ports to open are:

  • TCP: 80; 443; 9960-9969; 1024-1124; 3216; 18000; 18120; 18060; 27900; 28910; 29900
  • UDP: 1024-1124; 18000; 29900

You can also try turning off the routers firewall to see if it helps.

 

Darko

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Message 2 of 2 (23 Views)

All Replies

Re: Sims 4 won't work

Community Manager

Hey @jayala5101316 it sounds like something could be blocking Origin or your game, the best thing to do is ensure that your firewall and anti-virus are not blocking Origin and that you also have the ports for Origin open.

 

The ports to open are:

  • TCP: 80; 443; 9960-9969; 1024-1124; 3216; 18000; 18120; 18060; 27900; 28910; 29900
  • UDP: 1024-1124; 18000; 29900

You can also try turning off the routers firewall to see if it helps.

 

Darko

Message 2 of 2 (24 Views)