Sims 4 won't update

[christinelisem]

Sims 4 won't download the update. It says I'm not connected to the internet event though I am connected. I've tried to sign in and out and restart my computer as well. The game won't play without the update. What do I do? 

[EA_Darko]

Sorry to hear that you are having issues @christinelisem.

The best thing to do when this occurs takes a couple of minutes to go through the following steps:

• Close Origin completely by right clicking the Origin system tray icon and selecting Exit.
• Make sure Time/Date is correctly set on the PC
• Make sure Origin is authorized by your anti-virus and firewall
• Reset Internet Explorer Settings
• Untick the options in LAN Settings ( make sure nothing is checked under Proxy Server )
• Clear Origin Cache Data
• Reset the Windows Host File
• Reboot your computer. Now right-click Origin and select Run as administrator
• If still unresolved, please do a clean boot

Let me know how you get on.

Darko

[RMN1015]

I am also having this problem, but my computer is a Mac. Does that change anything?

[puzzlezaddict]

@RMN1015  Try running the Origin reset tool for macOS:

https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/

If that doesn't help, EA is looking for Origin log files from affected Mac users.  Please see this thread for details:

https://answers.ea.com/t5/Origin-Client-Web-Technical/Mac-Origin-Connection-and-Library-Issues/m-p/7...

It would be much appreciated if you could upload your log files to a post there.

@christinelisem  If you're also on a Mac, this applies to you as well.