Sims 4 stuck on 'finalizing' after finishing initial download

[its-nep]

So, a couple of hours ago, I had just finished installing the Sims 4. It has been stuck on finalizing for 3 hours now, and I'm not sure if it's supposed to be like that, but either way I would like it to hurry up and finish so my download queue can continue.

[yahel_1 · Accepted solution]

Hi @its-nep

Clear Origin cache https://help.ea.com/en-us/help/origin/origin/origin-my-games-list-is-blank/

Delete temp files: open the Start Menu and type %temp%  in the Search field  or click in the Run option in the Start Menu and type %temp% in the Run field.Press Enter and a Temp folder should open. You can delete all files found in this folder, and if any files are in use, they can be skipped.

Restart your machine.

Run the setup file Origin with Admin rights  http://help.ea.com/en/article/how-do-i-run-a-program-or-a-game-as-an-administrator/#2

NOTE if your issue persists go to the Origin client, click on Origin / Application Settings / Diagnostics- and from there enable Safe Mode Downloading.

---

My Opinion is no more important or right than yours.I'm a gamer like you, trying to help you (i'm not an EA employee).

If you want to know us or/and come up with ideas to improve the Origin platform or/and talk about anything and many more besides,you could also visit the NEW section Origin General Discussion http://answers.ea.com/t5/General-Discussion/bd-p/origin-general-discussion-en

[yahel_1 · Accepted solution]

Hi @its-nep

Clear Origin cache https://help.ea.com/en-us/help/origin/origin/origin-my-games-list-is-blank/

Delete temp files: open the Start Menu and type %temp%  in the Search field  or click in the Run option in the Start Menu and type %temp% in the Run field.Press Enter and a Temp folder should open. You can delete all files found in this folder, and if any files are in use, they can be skipped.

Restart your machine.

Run the setup file Origin with Admin rights  http://help.ea.com/en/article/how-do-i-run-a-program-or-a-game-as-an-administrator/#2

NOTE if your issue persists go to the Origin client, click on Origin / Application Settings / Diagnostics- and from there enable Safe Mode Downloading.

---

My Opinion is no more important or right than yours.I'm a gamer like you, trying to help you (i'm not an EA employee).

If you want to know us or/and come up with ideas to improve the Origin platform or/and talk about anything and many more besides,you could also visit the NEW section Origin General Discussion http://answers.ea.com/t5/General-Discussion/bd-p/origin-general-discussion-en

[DRACONIS1313]

Thanks for this. I just finally got Windows 10 on my gaming desktop. I dont play sims 4 but this looks like the same problem I'm having with all of my games. Literally all of them get stuck on finalizing. Will try this and I think it will work.

[blackieblack1]

Where is temp i dont have it

[Anna1221019]

Low key so annoyed right now because spent 10 hrs downloading

[msanch21]

But did it download after those 10 hours? Like... are you annoyed because you wasted 10 hours when you could've done those steps or did you wait 10 hours and then go online for solutions and barely saw this and got annoyed and did it afterward?

[rachadamo]

my sims4 is doing the same thing and i dont have a setting option help!

[samanthalzu]

@its-nep SAME!

[acebai22]

I had a similar issue with the Sims 4.

Only solution I found that worked:

Delete the Electronic Arts folder and the Origin folder in %ProgramData%

Delete the Origin Folder in %AppData%\Roaming

Delete the Origin Folder in%AppData%\Local

Delete every file in %Temp% and just click skip for anything that is running already if you get a pop-up

Go to "Uninstall A Program" in Control Panel

Uninstall the game you are trying to play

Uninstall Origin

Restart your computer

Install Origin again and launch it

It should discover your game files, install the game, and it will be playable (Hopefully).

[Nuke615]

Verified that this still works if stuck on verifying.  Just delete the contents of the %temp% folder, reboot and open origin again