Sims 4 pakkage lost

[MartijnNL64]

I have ordered in 2017 the extensionpak cool kitchen but it is out of my account how is that possible.? Customer service cant help me

[EA_Darko · Accepted solution]

Hey @MartijnNL64, for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To  speak with a chat or phone adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Missing items

Finally, you can choose to begin a chat or request a call back.

Darko

[EA_Darko · Accepted solution]

Hey @MartijnNL64, for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To  speak with a chat or phone adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Missing items

Finally, you can choose to begin a chat or request a call back.

Darko