Sims 4 launch stopped working

[NeesaChu]

So I opened the game for the first time and played it for about 2 hours. I close out the game to take a break and now when I try to launch it, the screen crashes and it just opens up Origin. This is very strange and frustrating because I've tried duplicating the Sims 4 file and relaunching the game, I have tried repairing the game and I do not know what else to do. I only got 2 hours of gameplay in before it stopped working. 

Any assistance would be great.

Thank you

[puzzlezaddict]

@NeesaChu  Does your computer run Windows or macOS?  Did you play before or after the most recent update, released yesterday (July 8) around 10 am Pacific time?  If you haven't tried yet, please update the game and see whether your can play.

When trying to update, be sure to open Origin first, find the Sims 4 icon in your game library, and click Update from there.

[hakjie11]

Having the same issues here.

Can't update or launch Sims 4 today.

Can't they just leave the game alone and let us play.

[puzzlezaddict]

@hakjie11  Same question: Windows or macOS?  Also, try updating Sims 4 from within Origin rather than launching from the Sims 4 app or a shortcut.

[NeesaChu]

I'm running on windows and I cannot seem to find an option to update the game, I only see the game properties and the option to repair (along with a few other choices) when I click on the game settings. 

[puzzlezaddict]

@NeesaChu  That's strange.  When I right-click on the Sims 4 icon, Update is one of the options, just below Add to Favorites and above Repair.  But if you're not seeing the option to update, try repairing first.  If that doesn't help, clear Origin's cache:

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

restart your computer, and if necessary, repair again.

[NeesaChu]

So I opened the game for the first time and played it for about 2 hours. I close out the game to take a break and now when I try to launch it, the screen crashes and it just opens up Origin. This is very strange and frustrating because I've tried duplicating the Sims 4 file and relaunching the game, I have tried repairing the game and I do not know what else to do. I only got 2 hours of gameplay in before it stopped working. I do not see the option to update the game either.

I have posted this issue before, but I thought I would post it in this specific forum.

Any assistance would be great.

Thank you

[oceanicclipwhale]

the same thing is happening to me too 

[puzzlezaddict]

@NeesaChu  I've merged your new post with your existing thread.  Did repairing help?

@oceanicclipwhale  It would probably be easier if you started your own thread describing exactly what's happening in your particular game.  But it's worth trying to repair as well, in case the solution really is that simple.

[NeesaChu]

No, repairing didn’t work. I have no idea what could be going on, but I submitted an error ticket. I’m hoping I get a response or an update comes out that fixes this issue. Otherwise, I will probably have to get a refund.