Sims 4 gone from library as well as saved progress

[Kittynina08]

sims 4 will not load and is gone from library can not re enter code to reload can not load get famous pack all codes say previously loaded. and the origin library is empty

[EA_Ataashi]

Hey @Kittynina08

Could you make sure if you've logged into the correct EA account - check if the email address and ID are the same as you used before. If you cannot locate the right account with your game, please reach out to our live support via EA Help.

/Ataashi