Sims 4 can be dowloaded

[patereli]

I had to delete both the sims 4 and the origin for a short amound of time but now i opened my origin acount and the game is not there. I really ant to figure this out because I gave a lot of money to buy most of the packs over the years. Can anyone please help?

[EA_Darko · Accepted solution]

Hey @patereli it's most likely the case that you have multiple EA accounts and are logged into a secondary account. The best thing to do is log out of your Origin account and then on the sign-in page hit forgot password and enter any email accounts that you may have. If there is an account linked to that email then you will receive an email prompting you to reset your password. 

Darko

[EA_Darko · Accepted solution]

Hey @patereli it's most likely the case that you have multiple EA accounts and are logged into a secondary account. The best thing to do is log out of your Origin account and then on the sign-in page hit forgot password and enter any email accounts that you may have. If there is an account linked to that email then you will receive an email prompting you to reset your password. 

Darko