Help us improve Answers HQ! Take Survey No, Thanks

Sims 4 base game or packs missing from Origin library

by puzzlezaddict
Reply

Original Post

Highlighted

Sims 4 base game or packs missing from Origin library

[ Edited ]

This is a collection thread for people whose Sims 4 base game is no longer in their Origin library, or who find some of their packs are missing.

 

Please first make sure you're using the correct Origin account—if you login to a different account, your game library won't load your existing content even though the games themselves are still installed on your computer.

 

If that's not the issue, try clearing Origin's cache (Windows) or running the Origin reset tool (macOS):

 

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/

 

Othewise, please contact EA customer support for help.

 

https://help.ea.com/en/contact-us/

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 60 of 60 (117 Views)
Highlighted

Sims 4 cats and dogs issue

★★ Newbie

Sims 4 cats and dogs says I never bought it- happened after I downloaded a mandatory origin update.

Message 1 of 60 (153 Views)
Highlighted

Re: Sims 4 cats and dogs issue

@Mjuli2019  I've moved your post to the Origin tech section, since this is more of an Origin/account issue than a Sims 4 issue.

 

Please contact EA customer support to ask what happened to your pack.

 

https://help.ea.com/en/contact-us/

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 2 of 60 (138 Views)
Highlighted

Redeeming

★★ Newbie

My pc says that my code has already been redeemed because of using game before on old computer, saying I cannot use agian on new pc

Message 3 of 60 (166 Views)
Highlighted

Re: Redeeming

@6896y  I've moved your post to the Origin forum, since this is an issue with your account and not Sims 4.

 

You don't need to enter the code again, you just need to login to the same Origin account where you originally registered the game.  Sims 4 and any packs you own should already be in your Origin library, and you'll be able to download them again for free without having to input any code.

 

If you can't find your old account, or you do find it but the game isn't listed, you'll need to contact EA customer support for help.

 

https://help.ea.com/en/contact-us/

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 4 of 60 (146 Views)
Highlighted

Re: Redeeming

★★ Newbie
@6896y help
Message 5 of 60 (108 Views)
Highlighted

Origin is showing the trial game

★★ Newbie

I just moved about a week ago and got new wifi. I have the same computer and everything but, when I log onto origin, it shows I have the trial for the sims 4 and not the multiple expansion and stuff packs I have bought over the years. I have tried uninstalling origin from my computer and reinstalling it and it presents the same problem. is there any way to fix this? 

Message 6 of 60 (152 Views)
Highlighted

Re: Origin is showing the trial game

@ehamlett16  Please contact EA customer support to ask what happened to your game.  No one on this site can resolve account issues.

 

https://help.ea.com/en/contact-us/

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 7 of 60 (125 Views)
Highlighted

i bought the sims 4 but it says it is a demo

★★ Newbie

I bought the Sims 4 for 50 dollars, but it says that it is a demo. I looked at my buying history and it says that i bought the Sims 4, but it only shows a CAS demo in my library. What do I do? They won't let me get a refund...........

Message 8 of 60 (180 Views)
Highlighted

Re: i bought the sims 4 but it says it is a demo

@sparrow_cow  Try clearing Origin's cache to force it to refresh its data.

 

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

 

If that doesn't help, search the Origin app for "Sims 4," find the base game, and see if you can download it from that page.  You can try the same on origin.com.

 

If that doesn't work either, you'll need to contact EA customer support to get this sorted out.  Phone calls are not available right now, but live chat is open from 9 am to midnight UTC.

 

https://help.ea.com/en/contact-us/

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 9 of 60 (165 Views)
Twitter Stream