a month ago - last edited a month ago
This is a collection thread for people whose Sims 4 base game is no longer in their Origin library, or who find some of their packs are missing.
Please first make sure you're using the correct Origin account—if you login to a different account, your game library won't load your existing content even though the games themselves are still installed on your computer.
If that's not the issue, try clearing Origin's cache (Windows) or running the Origin reset tool (macOS):
Othewise, please contact EA customer support for help.
@Mjuli2019 I've moved your post to the Origin tech section, since this is more of an Origin/account issue than a Sims 4 issue.
Please contact EA customer support to ask what happened to your pack.
@6896y I've moved your post to the Origin forum, since this is an issue with your account and not Sims 4.
You don't need to enter the code again, you just need to login to the same Origin account where you originally registered the game. Sims 4 and any packs you own should already be in your Origin library, and you'll be able to download them again for free without having to input any code.
If you can't find your old account, or you do find it but the game isn't listed, you'll need to contact EA customer support for help.
I just moved about a week ago and got new wifi. I have the same computer and everything but, when I log onto origin, it shows I have the trial for the sims 4 and not the multiple expansion and stuff packs I have bought over the years. I have tried uninstalling origin from my computer and reinstalling it and it presents the same problem. is there any way to fix this?
I bought the Sims 4 for 50 dollars, but it says that it is a demo. I looked at my buying history and it says that i bought the Sims 4, but it only shows a CAS demo in my library. What do I do? They won't let me get a refund...........
@sparrow_cow Try clearing Origin's cache to force it to refresh its data.
If that doesn't help, search the Origin app for "Sims 4," find the base game, and see if you can download it from that page. You can try the same on origin.com.
If that doesn't work either, you'll need to contact EA customer support to get this sorted out. Phone calls are not available right now, but live chat is open from 9 am to midnight UTC.