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Sims 4 Island Living Won't Download

by LizzieReign
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Original Post

Re: Sims 4 Island Living Won't Download

Community Manager

Hey there, @Divdogz.

 

If you are still unable to pull up Island Living, please reach out to our Game Advisors at EA Help and they can help diagnose what's going on with your order.

 

To contact EA Help:

  • Go to https://help.ea.com
  • Click "Contact Us"
  • Select Origin from the game list
  • Select PC or Mac
  • Select Orders > Order not received
  • Click Select contact option

Please let us know how it goes!

 

Arrenai Cat


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Re: Sims 4 Island Living Won't Download

[ Edited ]
★★★★ Novice

I have contacted EA 11 times, and still no one has fixed my problem!!! What am I supposed to do?

Message 212 of 218 (128 Views)

Re: Sims 4 Island Living Won't Download

Community Manager

Hey there, @PiaComer.

 

At this point, any issues with accessing Island Living may be an account issue, and only live support at EA Help can assist as we're not able to dig into account issues on a public forum. The advisors should have the ability to check on what has been done so far, and what may be keeping you from being able to access the expansion. You can resume an existing case of yours, or create a new one.

 

If you are having difficulty with contacting someone on chat or phone support, there is also the option of reaching out to EA Help on Twitter or Facebook. They can also assist via direct message.

 

Good luck.

 

Arrenai Cat


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Re: Sims 4 Island Living Won't Download

★★★★ Novice

I have done this 11 times, also am I right in saying that origin and sims does not work on Mac Yosemite X 10.10.5??? 

Thanks 

Message 214 of 218 (98 Views)

Re: Sims 4 Island Living Won't Download

@PiaComer  The current version of Origin doesn't work in Yosemite, but you can download a legacy version instead.  Sims 4 runs just fine in Yosemite, so you shouldn't have issues once you get the legacy Origin installed.  Start with a clean uninstall to remove all traces of the current version of Origin from your computer.  Here's how:

 

https://bluebellflora.com/how-to-uninstall-origin-on-a-mac/

 

You can download the legacy version from here:

 

https://www.dm.origin.com/mac/download/legacy

 

When installing, be sure to uncheck the box to automatically keep Origin and your games up to date, or else Origin will update itself to the current, nonworking version.

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 215 of 218 (92 Views)

Re: Sims 4 Island Living Won't Download

★★★★ Novice

Okay thanks I will try this. 

Message 216 of 218 (66 Views)

Re: Sims 4 Island Living Won't Download

★★★★ Novice

Thank you so so so much!!!!! This has worked after months of me trying!!! THANK YOU SO MUCH!!! 

Message 217 of 218 (31 Views)

Re: Sims 4 Island Living Won't Download

Community Manager

Great to hear that you were able to get it sorted @PiaComer.


Darko

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