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Sims 4 Island Living Won't Download

by LizzieReign
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Original Post

Re: Sims 4 Island Living Won't Download

Community Manager

Hey there, @Le_bubblex.

 

I'll be happy to take a look. What operating system version do you game on? Standard smile

 

Arrenai Cat


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Message 201 of 211 (224 Views)

Re: Sims 4 Island Living Won't Download

★★★★ Novice

Im using a MAC

Message 202 of 211 (211 Views)

Re: Sims 4 Island Living Won't Download

Community Manager

Thanks, @Le_bubblex. Would you happen to know which macOS version you're using?

 

Arrenai Cat


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Message 203 of 211 (196 Views)

Re: Sims 4 Island Living Won't Download

★★★★ Newbie


I'm  trying to update my 2 games . and its been stuck for 2 days and wont let me just stop it.

Message 204 of 211 (183 Views)

Re: Sims 4 Island Living Won't Download

Community Manager

Hey there, @buttonkayla.

 

That's no fun. At what point does it stick? Did it download a certain amount and then stop?

 

Arrenai Cat


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Message 205 of 211 (164 Views)

Re: Sims 4 Island Living Won't Download

★★★★ Novice

Mac OS Mojave 

Message 206 of 211 (137 Views)

Re: Sims 4 Island Living Won't Download

Community Manager

Hey there, @Le_bubblex.

 

I'd like to see if resetting your Origin will help. There's a great tool available for Mac users on EA Help that can do that for you.

 

How to Reset Origin on Mac

 

Please let me know how it goes for you.

 

Arrenai Cat


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Message 207 of 211 (112 Views)

Re: Sims 4 Island Living Won't Download

★★★★ Novice

i did reset origin but sims 4 island living still wont download 

Message 208 of 211 (102 Views)

Re: Sims 4 Island Living Won't Download

[ Edited ]
Community Manager

Hey there, @Le_bubblex.

 

If it's still giving you a connection error when trying to download, let's try some of the connectivity troubleshooting.

 

https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Origin-Troubleshooting-and-Information/m-p...

 

As you've already reset Origin, you can skip that part, but please give the others a try, as well.

 

If you are still having difficulty after that, please reach out to our EA Help game advisors and they can take a look to see if there may be another issue, such as an issue with your order.

 

Arrenai Cat


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Message 209 of 211 (84 Views)

Re: Sims 4 Island Living Won't Download

★★★ Newbie

having the exact same problem even 2 months later. tried everything. i purchased the moschino stuff pack tonight and it immediately downloaded. i preordered island living a week or two before the release date and i guess that stuffed me up. if anyone has any idea on how to get it to work please let me know. i’m in australia and paid $50 for the pack and can’t even use it :/ 

Message 210 of 211 (30 Views)