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Sims 4 Island Living Won't Download

by LizzieReign
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Original Post

Re: Sims 4 Island Living Won't Download

★★★★ Novice

@EA_Mai trying now thank u for ur help

good luck everyone !!

Message 101 of 218 (291 Views)

Re: Sims 4 Island Living Won't Download

★★★★ Novice
@EA_Mai Nothing uses it and I'm trying to ask for help but no one helps.
Message 102 of 218 (344 Views)

Re: Sims 4 Island Living Won't Download

★★★★ Novice

literally same I just spent the past 30 minutes trying to talk to the advisor people and they just kept passing me on to another one all because I cant access my email.... I honestly give up at this point its bull I just want to play Frown

Message 103 of 218 (328 Views)

Re: Sims 4 Island Living Won't Download

★★★★ Novice

How does someone speak with an advisor?  I'm having this same issue as the others 

Message 104 of 218 (311 Views)

Re: Sims 4 Island Living Won't Download

Message 105 of 218 (298 Views)

Re: Sims 4 Island Living Won't Download

★★★★ Novice
@EA_Mai It just says that origin was unable to download your game. Please check your internet connection and try again later. I have been trying all day.
Message 106 of 218 (294 Views)

Re: Sims 4 Island Living Won't Download

★★★★ Novice

Thank you.  Speaking with them now... but something tells me that this issue isn't going to be an easy fix.

Message 107 of 218 (279 Views)

Re: Sims 4 Island Living Won't Download

★★★★ Novice
@jpkarlsen Hehe... nobody helps me.
Message 108 of 218 (278 Views)

Re: Sims 4 Island Living Won't Download

★★★★ Novice
@kirrahardiman I just spoke to an advisor, and the advisor successfully removed the pre-ordered expansion from my library. I re-purchased and it worked.
Message 109 of 218 (322 Views)

Re: Sims 4 Island Living Won't Download

[ Edited ]
★★★★ Novice

I checked my PayPal and it says I didn't get charged, the only issue is now is that I don't have the money to buy it. This is isn't fair because even though it says I wasn't charged I could swear I spent that money. Where do I go to contact customer service?

Message 110 of 218 (329 Views)