Sims 4 Island Living Won't Download

[BattedAbbys]

@SkinnierSteve how much time did you expect to receive?

[karhollar]

Mine says download but when i press download it says preparing and then error

[kirrahardiman]

@SkinnierSteve lucky, they wouldnt let me because I couldnt get into my old email so I have to go through the whole process of fixing my account just to play

[TRCLSMTH]

@kirrahardiman  Hi. I just had the same issue only I didn’t pre-order but it was still showing that I purchased the game and have the content but when I opened library it was not there. I had to reinstall origin entirely and once I singed in it started downloading automatically. Hope this helps

[JohnnyB723]

Im getting the preorder error to where I guess I have to talk to  an advisor and clear the account.

Im definitely not happy about this, how many expansions has this game had and this happens? Definitely a lesson to not preorder any more games.

So excited to play a game at midnight trying to get a taste of it before work and instead Im met with stress and cant play it until after work. Hooray.

[EA_Mai]

@karhollar What's the status of the pre-order for you? >> https://myaccount.ea.com/cp-ui/orderhistory/index

If anything other than Completed, please, contact one of our advisers as well: https://help.ea.com/en/contact-us/

@kikinizzy sorry, I'm not sure I understood the situation correctly, but if you weren't charged and there's not enough money on your Paypal account for the payment this is probably the reason why the payment of the pre-order failed. You can contact one of our advisers by following this link: https://help.ea.com/en/contact-us/

[BattedAbbys]

@EA_Mai Nobody contact and help me...

[karhollar]

@EA_Mai It said processing but I’ve cancelled the payment and re downloading Sims. Will then try and purchase again.

[kirrahardiman]

@TRCLSMTH Thank you will try!

[pearl1946]

My island Living game will not download