August 2019
Hey there, @Divdogz.
If you are still unable to pull up Island Living, please reach out to our Game Advisors at EA Help and they can help diagnose what's going on with your order.
To contact EA Help:
Please let us know how it goes!
Arrenai
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September 2019 - last edited September 2019
I have contacted EA 11 times, and still no one has fixed my problem!!! What am I supposed to do?
September 2019
Hey there, @PiaComer.
At this point, any issues with accessing Island Living may be an account issue, and only live support at EA Help can assist as we're not able to dig into account issues on a public forum. The advisors should have the ability to check on what has been done so far, and what may be keeping you from being able to access the expansion. You can resume an existing case of yours, or create a new one.
If you are having difficulty with contacting someone on chat or phone support, there is also the option of reaching out to EA Help on Twitter or Facebook. They can also assist via direct message.
Good luck.
Arrenai
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Was your issue resolved by a great post? :eahigh_file: Accept as Solution
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September 2019
I have done this 11 times, also am I right in saying that origin and sims does not work on Mac Yosemite X 10.10.5???
Thanks
September 2019
@PiaComer The current version of Origin doesn't work in Yosemite, but you can download a legacy version instead. Sims 4 runs just fine in Yosemite, so you shouldn't have issues once you get the legacy Origin installed. Start with a clean uninstall to remove all traces of the current version of Origin from your computer. Here's how:
https://bluebellflora.com/how-to-uninstall-origin-on-a-mac/
You can download the legacy version from here:
https://www.dm.origin.com/mac/download/legacy
When installing, be sure to uncheck the box to automatically keep Origin and your games up to date, or else Origin will update itself to the current, nonworking version.
September 2019
Okay thanks I will try this.
September 2019
Thank you so so so much!!!!! This has worked after months of me trying!!! THANK YOU SO MUCH!!!
September 2019