July 2019
Hey there, @Le_bubblex.
I'll be happy to take a look. What operating system version do you game on?
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July 2019
Im using a MAC
July 2019
Thanks, @Le_bubblex. Would you happen to know which macOS version you're using?
Arrenai
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July 2019
I'm trying to update my 2 games . and its been stuck for 2 days and wont let me just stop it.
July 2019
Hey there, @buttonkayla.
That's no fun. At what point does it stick? Did it download a certain amount and then stop?
Arrenai
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July 2019
Mac OS Mojave
July 2019
Hey there, @Le_bubblex.
I'd like to see if resetting your Origin will help. There's a great tool available for Mac users on EA Help that can do that for you.
Please let me know how it goes for you.
Arrenai
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July 2019
i did reset origin but sims 4 island living still wont download
July 2019 - last edited July 2019
Hey there, @Le_bubblex.
If it's still giving you a connection error when trying to download, let's try some of the connectivity troubleshooting.
As you've already reset Origin, you can skip that part, but please give the others a try, as well.
If you are still having difficulty after that, please reach out to our EA Help game advisors and they can take a look to see if there may be another issue, such as an issue with your order.
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August 2019
having the exact same problem even 2 months later. tried everything. i purchased the moschino stuff pack tonight and it immediately downloaded. i preordered island living a week or two before the release date and i guess that stuffed me up. if anyone has any idea on how to get it to work please let me know. i’m in australia and paid $50 for the pack and can’t even use it :/