Sims 4 Island Living Won't Download

[clobo2001]

@tsummerdavis I talked to an assistant, we cancelled the pre-order and she fiddled in the system to set it so I could re-buy it and now I can buy and download it! Hope this helps

[tsummerdavis]

@clobo2001 @Yes I did the same and I’m finally playing! Love it thanks for the advice 

[crinrict]

@cookiesnizekream Merged your post with master thread on this.
Seems there's a few helpful posts in this thread. Could you try those ?

[StreakyTheDevil]

hi so i spoke to an advisor and they said i shoud delete origin cache, i tried that but it still wont work for me. i really hope someone can help me. i still get the "were sorry origin could not download your game, please check the internet connection or try again later." anyone can help????

[EA_Arrenai]

Hey there, everyone!

If you pre-ordered and you're still unable to download it, please reach out to our game advisors at EA Help and they can help you get access to the game.

Arrenai 

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[chianticat10]

@clobo2001 So, how do I get in touch with an assistant?

[Gabytron5000]

wow, this worked. I had a gamechanger code for early access and I couldn't download it because of this. SO dumb. Thank you for the help

[sera6977]

Still cant download😖

[niftyy]

It WON'T EVEN LET MY BUY IT!!! EVER SINCE IT CAME OUT THE TOP PART OF THE BUYING SCREEN WHERE U MAKE UR PURCHESE TURNED ALL GREY!!!! IT'S BEEN GOING ON FOR TWO DAYS!

[InsideTheFire93]

@InsideTheFire93 My bad my payment didn't originally go through. So I had a technician from ea reset my account and I was able to buy Island Living and successfully install it.