June 2019
@EA_Mai trying now thank u for ur help
good luck everyone !!
June 2019
June 2019
literally same I just spent the past 30 minutes trying to talk to the advisor people and they just kept passing me on to another one all because I cant access my email.... I honestly give up at this point its bull I just want to play
June 2019
How does someone speak with an advisor? I'm having this same issue as the others
June 2019
You need to contact Support. https://help.ea.com/en/contact-us/?product=the-sims-4&platform=pc&category=technical-support
June 2019
June 2019
Thank you. Speaking with them now... but something tells me that this issue isn't going to be an easy fix.
June 2019
June 2019
June 2019 - last edited June 2019
I checked my PayPal and it says I didn't get charged, the only issue is now is that I don't have the money to buy it. This is isn't fair because even though it says I wasn't charged I could swear I spent that money. Where do I go to contact customer service?